xneelo

Web hosting plans show one monthly price, with no intro discount and no separate renewal price. Basic is R99/mo, Standard R149/mo, Advanced R279/mo and Master R439/mo, and the site says "All prices are VAT inclusive." A help article says you can pay by debit order monthly, quarterly, bi-annually or annually, with 3% off for paying annually. Extra disk space is charged at R20 per GB. The terms say fees can change with at least 30 days' notice, and you can end the agreement if you object.

The terms say South African customers sign with xneelo (Pty) Ltd, Unit F Belvedere Office Park, Bella Rosa Street, Durbanville, and customers outside South Africa sign with xneelo Limited in San Gwann, Malta. The PAIA manual gives the registration number 2005/023926/07 for xneelo (Pty) Ltd, and places the same office park in Bellville, Western Cape. The footer says xneelo was formerly Hetzner SA. We didn't see a registration number for the Malta company.

A public status page tracks about ten parts of the service, including web hosting, email, DNS, the control panels and managed servers. Its history page lists past incidents and maintenance by month, from August to October 2026 when we looked, such as outgoing email delays on 12 Oct and a DDoS on one server on 6 Oct. The hosting terms guarantee 99.9% network availability each month, excluding scheduled maintenance. They credit 5% of the monthly fee for every 30 minutes of downtime, up to 100%, if you claim within 48 hours.

The contact page lists live chat, phone, email (support@xneelo.com) and tickets through a support portal. Technical chat is available 24/7, and account chat runs 07:00 to midnight SAST on weekdays. Phone lines are open on weekdays from 08:00 to 18:00 SAST for technical support and 08:00 to 17:00 for other queries. We didn't see stated response times for any channel on the pages we read.

You can cancel within 7 days of ordering for a full hosting refund, and within the first 30 days if you're not happy with the service. The 30-day guarantee excludes third-party costs such as domain registrations, licence fees and traffic. You cancel in the control panel, and the terms ask for one calendar month's notice. After the guarantee period, customers who paid more than a month ahead get back the unused period minus the 30-day notice, as an extension, credit note or bank transfer at xneelo's choice. Services continue on your chosen billing cycle until you cancel, and .za domains renew unless you opt out at least 5 days before.

All Web Hosting packages and Managed Servers get daily incremental backups of the home directory and MySQL databases, kept for up to two weeks. Backups don't count toward your disk space. You restore web files and databases yourself with the Restore Backup tool in the control panel, while email and web logs are restored by emailing support. We didn't see whether support restores cost extra, or a way to download a backup file. Self-Managed Servers and xneelo Cloud don't include content backups.

Every web hosting plan includes a free Let's Encrypt SSL/TLS certificate, ModSecurity WAF and DDoS protection. Two-factor login has been mandatory for the xneelo Control Panel since 14 July 2025, using an authenticator app, SMS code or security key; we didn't see backup codes. The security statement says servers run ClamAV and are scanned daily, and all email is scanned for viruses and spam. Cloudbric WAF is a paid add-on at R169/mo, and the statement says xneelo doesn't hold ISO 27001 or SOC 2.

The security statement says xneelo has servers in three locations: Samrand (Gauteng), Cape Town and Germany. The data centre page calls Samrand the default hosting location, and the web hosting page says you can choose German or South African servers when you order. A data processing agreement covers POPIA and the GDPR, applies automatically to hosting services, and lists sub-processors with their regions. xneelo Cloud is hosted in South Africa, and one Managed Server plan is in Germany.

Web hosting plans list SSD storage, mailboxes, databases and domains as numbers: Basic has 15 GB, 100 mailboxes, 3 databases and 1 domain. We didn't see CPU or memory for web hosting plans. Traffic is "unlimited" on every plan, and a legal page says this means no quota, without a stated limit. Managed Servers, Self-Managed Servers and Cloud instances list CPU, RAM and storage, from a 1 vCPU, 1 GB Cloud instance at R73/mo.

A help article walks through downloading your site files with FileZilla or the File Manager and exporting databases with phpMyAdmin. For domains, xneelo gives you the authorisation code after you cancel, or when you contact support, and .co.za domains don't need a code. The domain terms say you can transfer to another registrar at any time outside the grace period. We didn't see a fee for moving a domain away. Ending a hosting service may delete your data, so export first.