WPX Hosting

WPX shows one price per plan for each billing term, with no separate renewal price. Starter is $17.99/mo on monthly billing, $14.99/mo prepaid for 1 year ($179.90) and $11.99/mo prepaid for 5 years ($719.60). The pricing FAQ says prices exclude tax: EU individuals pay their country's VAT, EU companies with a VAT number pay 0%, and US accounts may pay state sales tax. A promo code gives 79% off the first month on monthly WordPress plans, and the terms say promotions renew at the ordinary fee. A Price Lock help article keeps the price for the initial term, while the terms allow fee changes at any time without a stated notice period.

The contact page names K Media Tech, the owner of WPX, with headquarters at #13, 20th April Street, Sofia 1000, Bulgaria, and the number BG 202249002. The data processing agreement gives the same number as UIC 202249002 for "K MEDIA TECH" Ltd, with a different Sofia address. The terms name K Media Tech, LLC and are governed by Texas law, with courts in Dallas County, while the footer says K Media Tech OOD. The Why WPX page says the company was founded in 2013 by Terry Kyle and Georgi Petrov, who own all of it. We couldn't tell from these pages which of the named companies you sign with.

We didn't see a public status page or a list of past incidents on the pages we read, and none is linked in the header or footer. We didn't see an uptime promise or SLA credits either. The terms say WPX doesn't promise the service will be uninterrupted, and that it may change or stop the service with or without notice. A help article on Uptime Robot discusses false alerts from outside monitoring tools.

Technical support works 24 hours a day, 7 days a week, including weekends and holidays, by live chat and support tickets. The support limits article says chat agents help within 30 seconds, and the homepage gives an average 30-second response time. Other WPX teams work Monday to Friday, 9:00 to 18:00 (GMT+3), and escalated requests follow their hours. The contact page also lists support@wpx.net. We didn't see a phone number for support.

All hosting plans have a 30-day money-back guarantee for purchases over $5 excluding VAT. On monthly plans only the first payment is refundable, and after 30 days the refund policy says refunds aren't available. Renewals, domain purchases and billing-cycle changes aren't refundable. Plans renew automatically, and you cancel with a cancellation request in the Client Area; PayPal subscriptions also need closing in PayPal. Accounts ended for reasons such as malware or excessive resource use are not refunded.

Every plan includes daily automatic backups, kept for 28 days on separate servers. You restore one yourself in the Control Panel by picking a date; we didn't see a fee for restoring. You can also make one personal backup per site, of files, database or both, which you can download and which is deleted after 24 hours. The terms say automatic backups can't be downloaded and only restore to the same site, and that you should keep your own copies. Backups of closed accounts are kept for up to 90 days.

All sites get free Let's Encrypt SSL certificates. Two-factor login for the WPX account works with an authenticator app such as Google Authenticator or Authy, or with codes by email, and comes with recovery codes. Sites are scanned for malware every day, and the plan list includes malware scans with free removal. Servers run a ModSecurity web application firewall, with brute-force and hybrid DDoS protection.

A help article names three data centres: Chicago in the USA, London in the UK for Europe, and Sydney in Australia for Asia-Pacific. The pricing page asks you to choose the location closest to your visitors; we didn't see whether you can move later. A data processing agreement under GDPR Article 28 names "K MEDIA TECH" Ltd in Bulgaria as processor, but says it applies only when WPX has to access personal data. The privacy policy, updated 3 Aug 2026, says customers don't need a DPA with WPX. The terms say backups may be stored in other countries or continents.

Plan tables list websites, storage, bandwidth, RAM, CPU cores and PHP workers as numbers. Starter has 1 site, 10 GB storage, 100 GB bandwidth, 3 GB RAM, 0.5 CPU core and 9 PHP workers. Every plan lists unlimited visitors, and Elite, Agency, Superstore and Hyperstore list unlimited bandwidth. The terms say a reasonable-use limit applies at WPX's discretion, without a number. A help article says CPU is sampled every second and only use that stays too high for 24 hours is looked at.

You can create and download a full personal backup of a site's files and database in the Control Panel, and reach your files over FTP or SFTP and your database in phpMyAdmin. SSH isn't offered. To move a domain away, you turn off Domain Lock and view the EPP key yourself in the Control Panel; we didn't see a fee for this. The refund policy asks you to back up your site before closing, because WPX can't retrieve data after the account is closed.