WordPress.com

The pricing page lists each plan for monthly, 1-year, 2-year and 3-year billing, and says prices exclude taxes. Personal is $9/mo on monthly billing, $4/mo billed yearly and $2.75/mo billed every 3 years. Under each price, the renewal line reads "Auto-renews at %(renewalMonthlyPrice)s per month", so the renewal price itself doesn't show. The terms and a help article say subscriptions renew at the full price once a discount ends, and a 2 Oct 2026 blog post gives year-two prices for three plans, such as Personal at $4/mo in year one and $5/mo in year two. The blog's first-year prices for Premium ($10/mo) and Business ($27/mo) differ from the pricing page ($8/mo and $25/mo).

The terms say you sign with Aut O'Mattic A8C Ireland Ltd. if you live in Europe, and with Automattic Inc. elsewhere. A help page says Automattic Inc. is the parent company of WordPress.com, registered in Delaware under number 3946446, at 60 29th Street #343, San Francisco. The Irish company is registered under number 538982, at Grand Canal Dock, 25 Herbert Place, Dublin. The terms are governed by California law, with mandatory consumer protections in your country kept. Card charges can show as WPCHRG.COM, WordPress, Automattic or WP*.

A help article points to automatticstatus.com, a public status page for WordPress.com and other Automattic services. Its feed showed WordPress.com, WordPress.com Business and the WordPress.com API as operational, but the page's incident list didn't load for us, so we couldn't check past incidents. The hosting page claims 99.99% uptime and says each site is copied in real time to a second data centre; the Webflow comparison page says 99.999%. The terms say the service is provided "as is" with no promise that it will be uninterrupted, and we didn't see an SLA with credits.

The contact page starts with an AI assistant, "with access to 24/7 expert human support on paid plans", and links to community forums. The Personal and Premium plan pages promise 24/7 access to Happiness Engineers. The comparison page says Premium gets faster response times and Business and Commerce get priority response times, but we didn't see any stated response time. We didn't see which channels, such as chat or email, each plan gets, or a phone line.

Annual, 2-year and 3-year plans are refundable within 14 days of purchase or renewal, and monthly plans within 7 days. Domain transfers, the $80 domain redemption fee and extra domain years are excluded, and refunds go back to the original payment method. Plans auto-renew by default at the full price, yearly plans one month before they expire, with an email notice first. You cancel under Billing, Active upgrades, and then remove the plan to get a refund. Refunds aren't prorated, and the terms say that outside these policies "there are no refunds and all payments are final". The terms also allow fee changes at any time, and European users get a 14-day withdrawal right.

Business and Commerce plans include automatic backups that run at least once every 24 hours, and more often when the site changes; the pricing page calls them real-time. You can restore from any backup from the past six months yourself in the dashboard, either the whole point in time or selected files and the database, and we didn't see a fee for restoring. Backups can be downloaded as a .tar.gz file. Free, Personal and Premium plans don't include automated backups, though the Webflow comparison page says backups are included on every plan.

All WordPress.com sites, including custom domains, are served over SSL, and the security page's heading calls it a free SSL certificate. Two-step login works with an authenticator app or SMS codes, with backup codes and physical or virtual security keys. Jetpack Scan checks every site daily for malware and risky plugins and themes. A web application firewall and DDoS protection cover all sites.

A help article lists four primary data-centre regions: US West, US Central, US East and EU West, or an "optimal" one picked for you. On the Business plan you choose when you first turn on hosting features, and you can't change it later; Commerce sites can't change it either. Data is copied to several data centres, and we didn't see the countries or cities. A GDPR data processing agreement with standard model clauses is available to all site owners: you request it in your account settings, then sign and email it back.

Plans list storage as numbers: 1 GB on Free, 6 GB on Personal, 13 GB on Premium and 50 GB on Business and Commerce, with paid storage add-ons. Personal and higher plans list unlimited pages, posts, users and visitors, and the hosting page says there are no traffic limits and no overage fees, without stating a limit. We didn't see CPU or memory for any plan.

On Business and Commerce you can download a backup as a .tar.gz file and choose which parts to include, such as plugins, themes, media and the database. Free, Personal and Premium sites can export their content as a WordPress XML file and export the media library. To move a domain, you turn off the transfer lock and request an authorization code in the Domains section, with the usual 60-day wait after registering or transferring; the move takes five to seven days. We didn't see a fee for moving a domain away. If you cancel a plan, posts, pages and media stay on a free site at its .wordpress.com address.