VentraIP

Plan cards show a discounted price next to a crossed-out "was" price, with a "SAVE 50%" label. Business Hosting Entry is $5.50/mo, was $11.00/mo, and WordPress Hosting is $9.25/mo, was $18.50/mo. The footnote says the discount "applies to the first invoice of new hosting purchases for up to 1 year only", but the page doesn't call the crossed-out price the renewal price. There is a Pay Monthly and Pay Yearly switch, and we didn't see the yearly prices. The plan pages don't mention GST; the terms say published prices include government taxes unless otherwise noted.

The terms and customer service policy name Nexigen Digital Pty Ltd t/a VentraIP, ACN 137 543 018, and the About page gives ABN 91 137 543 018. The About page says VentraIP was founded on 12 December 2008 by two co-founders who are co-CEOs, and that Nexigen Digital became the parent brand in 2020. It names offices in Narre Warren, Victoria and Southport, Queensland, and the terms are governed by Victorian law. We didn't see a registered office or postal address on the pages we read.

A public status page tracks the network, VPS, shared hosting and the support centre. It said "All systems are go!" when we looked, and lists past notices with times, such as emergency maintenance on two shared servers on 19 Oct 2026 and an unplanned outage with HTTP 503 errors on 23 Sep 2026, plus monthly history pages going back to October 2023. The SLA aims for 100% availability and gives account credits from 15% to 100% of the monthly fee when shared cPanel hosting or Fully Managed VPS drops below 99.9%. You claim the credit in VIPcontrol, and maintenance announced on the status page is excluded.

You can reach support by phone on 13 24 85, live chat, email and eTicket in VIPcontrol. The customer service policy says technical eTickets and emails should be answered within 24 hours, sales and billing within two business days, and escalations within three business days. The contact page gives phone hours of 8AM to 10PM, 7 days a week, while the same page and the hosting pages also say support is available 24/7. The policy adds that the Customer Care team isn't available by phone.

Shared cPanel hosting, reseller hosting, email hosting and VPS get a full refund, to account credit or the original payment method, if you ask within 45 days of ordering. After 45 days the terms give a pro rata refund to account credit only. Domains, SSL certificates, Microsoft 365, Google Workspace, software licences and marketing services aren't refundable once set up. Services run month to month and renew automatically until you cancel, which you can only do in VIPcontrol. The terms say changes take effect when published on the website.

Entry, Growth, Professional and Select hosting keep hourly backups for the past 12 hours, daily backups for 3 days, weekly backups for 4 weeks and one monthly backup, stored on a separate server. You restore files yourself with the Acronis Backup tool in cPanel, and you can make and download a full backup with the cPanel Backup Wizard. The terms say having VentraIP supply backup data costs $49.95 per service, unless the need is VentraIP's fault. VPS plans don't include automated backups; Acronis backups every 6 hours are an add-on from $54.95/mo.

Shared hosting plans include a free Let's Encrypt SSL certificate. The VIPcontrol account supports two-factor login by email, app or text message, with a form to fill in if you lose your device; we didn't see backup codes. Business Hosting lists Monarx anti-virus protection and mod_security rules, and WordPress Hosting lists ImunifyAV code protection. Both list a Fortinet hardware firewall.

The privacy policy says the infrastructure runs in NEXTDC Tier IV data centres in Melbourne and Sydney, and that customer data is stored in Australia. Shared plan specs list Sydney as the server location, and the VPS pages say all VPS products on the new platform are in Sydney. We didn't see whether you can choose a location. The privacy policy follows Australian privacy law and says some third-party providers may be outside Australia; we didn't see a GDPR data processing agreement or a sub-processor list.

Business Hosting lists numbers per plan: Entry has 5 GB storage, a 100% CPU limit, 1024 MB memory, 50 entry processes, 8 MB/s I/O and 300,000 inodes. Professional has 25 GB, 300% CPU and 4096 MB memory. Databases, email accounts, addon domains, parked domains and subdomains are listed as unlimited, with no number given, and bandwidth is "unmetered". The Acceptable Use Policy says CloudLinux limits apply and sites show a 503 error while over them. We couldn't read the VPS plan cards, so we didn't see VPS vCPU, memory or prices.

A help article shows how to make a full backup with the cPanel Backup Wizard and download it yourself. To move a domain, you copy the EPP code in VIPcontrol under the domain's Security settings, after unlocking the domain and waiting out 60 days from registration. If you ask VentraIP for a copy of your data instead, the terms list $49.95 per active service, or $199.95 after suspension or termination. We didn't see a fee for transferring a domain away.