TransIP

Web hosting plans show one monthly price, with no intro discount and no separate renewal price. Core is €9.99/mo, Pro €15.99/mo and Max €29.99/mo. The terms say services other than domains and SSL run for one month and renew automatically each month. The pages say "Prices exclude VAT", while the terms say prices for consumers include VAT, so the two read differently. Prices can change with one month's notice, and you can cancel if you disagree, except for changes from inflation or supplier costs.

The contact page lists the office at Vondellaan 47, 2332 AA Leiden, Chamber of Commerce number 24345899 (Leiden) and VAT number NL812334966B01. The privacy policy names TransIP B.V. at the same Leiden address and number. The terms name TransIP B.V. with the same number, but say it is established in Amsterdam. The About page says TransIP has been around since 2003, and the footer reads "TransIP by team.blue".

A help article names TransNOC (transnoc.nl) as the status page for current disruptions, and says resolved disruptions stay on the page. When we looked it said "All services are online", and we didn't see past incidents in what we could read. The availability page guarantees 99.99% uptime per month for VPS, with credits capped at one month's price, and offers compensation on other services for outages longer than two hours. The terms say TransIP doesn't guarantee uninterrupted operation unless the agreement says so.

Customers send questions as a ticket from the control panel, and non-customers can email sales@transip.eu. Specialists are available on weekdays from 8:00 to midnight, and on weekends and holidays from 9:00 to 19:00, with answers promised within 60 minutes. A help article says support is not reachable by phone, and we didn't see live chat. Network failures can be reported by email 24 hours a day.

Consumers can withdraw within 14 days and get their payments back within 14 days. This doesn't apply to domain registrations, SSL validation or business customers. Services renew automatically each month (domains each year), and you cancel in the control panel under My Account, Services, choosing "End of contract" or "Immediately". The help article sets a notice period of one month before the renewal date. Cancelling immediately gives no refund for the rest of the period, and the terms say fixed-term business contracts aren't refunded either.

Web hosting backs up files and databases every hour for the first 24 hours, then daily. Core keeps 14 days and Pro and Max keep 30 days. You restore the last 14 days yourself in the control panel, free of charge, support restores days 15 to 30, and restored files and databases can be downloaded. Email isn't part of these backups. The web hosting page also says you can roll back up to 10 days, which reads differently, and VPS backups are an add-on listed at €5/mo.

Every web hosting plan includes a free SSL certificate for your domain and its subdomains. The account supports two-factor login with an authenticator app; we didn't see backup codes, and the help article says to email support if you lose access. Malware and vulnerability scanning is Patchman, a paid add-on that scans WordPress, Joomla and Drupal sites daily and can patch known issues. It doesn't scan plugins or themes yet, and we didn't see its price on the pages we read.

The VPS infrastructure pages name two data centres in the Netherlands: Amsterdam (AMS0) and RTM0, which one page places in Alblasserdam and another in Delft. The terms say TransIP works from various locations in the Netherlands. We didn't see which data centre web hosting runs in, or whether you can choose. A data processor agreement can be viewed, downloaded and signed in the control panel. The help article mentions the GDPR, but we didn't see a list of sub-processors.

Web hosting plans list storage, websites, mailboxes and databases as numbers: Core has 20 GB, 1 website and 5 mailboxes of 2 GB. We didn't see CPU or memory for web hosting plans. Data traffic is "unlimited" on every plan, and Max lists unlimited databases, without a stated limit. The terms let TransIP suspend services under excessive load. VPS plans list vCPUs, RAM and 100 GB NVMe storage, from V1 with 1 vCPU and 1 GB RAM at €5/mo.

A data export page lists how to get data out of each service: website files over SFTP or the file manager, databases through phpMyAdmin, and backups from the control panel. Help articles walk through downloading your site over SFTP and exporting a database as SQL. To move a domain, you reveal its authorization code under Domains in the control panel. We didn't see a fee for moving a domain away, and the terms say TransIP will help with a move to another provider after valid termination. Cancelling web hosting deletes files, databases and email, so export first.