Scaleway

Scaleway shows one price per plan, with no intro discount and no renewal price. Web hosting is €3.99/mo for Mini, €9.99/mo for Essential and €24.99/mo for Advanced, and the pricing pages say "Prices before tax." Instances are priced by the hour, such as DEV1-S at €0.00898/hr (about €6.55/mo), and storage and public IPv4 addresses are charged on top; an extra IPv4 address is €0.005/hr. The general terms say the contract runs for an indefinite period, invoices are monthly, and each started work unit is billed in full. Dedibox servers can be taken with a 12, 24 or 36-month commitment for up to 15% off, and an install fee equal to one month's rent applies to each order unless a commitment waives it.

The legal notice names SCALEWAY, a simplified joint stock company (SAS), at 8 rue de la Ville-l'Évêque, 75008 Paris, France. It gives the registration SIREN 433 115 904 RCS Paris, the VAT number FR 35 433115904 and a share capital of €142,050. The About page says Scaleway is a subsidiary of the iliad Group. The general terms are a contract between Scaleway SAS and the client. We didn't see a founding year on the pages we read.

A public status page tracks about 40 products, the three availability zones in each of Paris, Amsterdam, Warsaw and Milan, and the Dedibox data centres. When we looked, it listed open incidents and resolved incidents by day for the past two weeks, such as a cooling system failure in fr-par-1 on 16 Oct, and links to a full history page. We didn't see uptime percentages on the status page. The Web Hosting SLA sets a 95.0% monthly availability target, with credits of 10% to 50% of the monthly bill that you claim within 30 days after the month.

Every account gets the free Basic plan, with 24/7 ticket support and a stated first response within 8 hours for P1 incidents. Advanced costs €50/mo excl. tax or 5% of spend, whichever is higher, with a 2-hour P1 response and a phone hotline every day from 9am to 6pm. Business (€250/mo or 10%) promises under 30 minutes and Enterprise (€990/mo or 20%) 15 minutes, both with a 24/7 hotline. Support is in English and French. We didn't see live chat, and response times are stated for P1 incidents only.

There is no money-back period for business customers. Consumers can withdraw within 14 days and get back what they paid, minus the value of services already provided. The contract runs until you cancel, and you can cancel online services at any time without a penalty, in the console or with the API; the terms refund prepaid sums only when Scaleway ends a service itself. To end web hosting, you click "Terminate Web Hosting" in the console, which deletes your files and emails at once. We didn't see whether unused fees are refunded after you cancel, or how to leave a Dedibox commitment early. The English terms we read are dated 17 Jul 2024; the contracts page lists a newer version, which we read only in French.

Web hosting backups are an option at €2.99/mo, powered by JetBackup and reached through your control panel; the Advanced plan lists automated backups as included. The ordering guide says the option takes daily backups of your website, emails and databases, keeps them for three days, and keeps a full weekly backup for two months. Instances have no built-in automatic backup: you take snapshots yourself or schedule them with the CLI and Serverless Jobs. The general terms say backups of your content are your job. We didn't see how a web hosting restore works or whether it costs extra.

Every web hosting plan lists SSL as included, and mailboxes come with anti-spam and anti-virus. Account login supports two-factor login with an authenticator app, with backup codes, and account owners can add a passkey; organisations can make two-factor login mandatory for members. The security page says the platform runs 24/7 with native DDoS protection and is ISO/IEC 27001:2022 and HDS certified. We didn't see malware scanning for web hosting sites or servers on the pages we read.

Scaleway has four regions in Europe, each with three availability zones: Paris, Amsterdam, Warsaw and Milan. Web hosting runs in Paris, Amsterdam and Warsaw, and Dedibox servers in Paris data centres DC1 to DC5 and in Amsterdam AMS1. The data processing agreement says services are located in the EU by default, and you pick the location when you order. The DPA is published on the contracts page, and the privacy policy says data transfers outside the EU use standard contractual clauses.

Web hosting plans list storage, vCPU, RAM and websites as numbers: Mini has 1 GB SSD, 1 vCPU, 1 GB RAM and 1 website, and Essential lists 500 GB SSD, 12 cores and 48 GB RAM for up to 10 websites. The page doesn't say whether those cores and memory are shared. Essential and Advanced list unlimited databases without a stated limit, and we didn't see a bandwidth figure for web hosting. Instances list vCPUs, RAM and bandwidth, such as DEV1-S with 2 vCPUs, 2 GB and 200 Mbps, and Dedibox servers list the CPU model, memory, disks and port speed.

To move a domain away, you unlock it in the console and copy the transfer code; domains can't be unlocked until 60 days after they are created, and we didn't see a fee for leaving. On cPanel web hosting you can download your files with the File Manager or FTP, and the plans list phpMyAdmin. Instance snapshots can be copied to an Object Storage bucket as QCOW2 files, and the instance pricing page says there are no egress fees. The terms say your content is deleted within 10 days of termination, so you move it first. We didn't see a guide for exporting web hosting databases or downloading a whole server.