Rocket.net

Rocket.net shows one price per plan, and the pricing page says it will never raise prices on renewal. Starter is $30 a month, and the first month of every plan costs $1. Each plan also shows a lower second price, such as $25 for Starter; the page says yearly billing gives two months free, but doesn't label which price is the yearly one. We didn't see whether prices include tax, and the currency is shown only as "$". An older landing page lists different details for the same plans, such as Business at $86 instead of $83 and set monthly visit numbers.

The terms and privacy policy name onRocket.com, LLC, and the terms are governed by Georgia law, with courts in Fulton County. The privacy policy gives an address at 17885 SE Federal Hwy, Jupiter, Florida, and a phone number. The About page says Rocket.net was founded in 2020 and is based in West Palm Beach, Florida, with a fully remote team. A 2025 blog post says Rocket.net joined hosting.com and keeps operating independently. We didn't see a company registration number on the pages we read.

A public status page tracks the API, the portal, live chat, four Cloudflare services and the data centres by location. All were operational on 21 Oct 2026, and a security advisory about the UpdraftPlus plugin was open. The incident history lists 10 incidents from 31 Jul to 21 Oct 2026, such as a Phoenix data centre temperature issue on 13 Aug and network problems in Sydney and Dubai. The pricing page lists a 99.99% uptime guarantee on every plan, but we didn't see SLA terms or credits, and the terms state no uptime percentage.

Every plan gets 24/7/365 support by live chat and tickets, and support@rocket.net takes email. The support page gives average response times of 45 seconds for chat and 6 minutes for email; a comparison page gives 47 seconds and 6 minutes. The pricing FAQ says the team can also help you choose a plan by phone, and Enterprise plans list phone support and a private Slack channel. Support covers WordPress only, and the team usually doesn't make code changes.

The pricing page and terms give a 30-day money-back guarantee on all services except Enterprise plans. The terms say plans run month to month and renew automatically, and that unused prepaid funds on an annual term are refunded if you ask within 90 days of signing up; other payments aren't refundable. The help article says you cancel under Billing in the dashboard, either straight away or at the end of the billing period. The terms describe a different route: a ticket in the client portal at least seven days before the next billing date. Changes to the terms take effect on posting or "other reasonable notification", without a fixed notice period.

The pricing page lists automated daily backups kept for 30 days on every Managed and Agency plan, though the older landing page says 14 days. A 2022 blog post says you restore backups yourself in the control panel, choosing plugins, themes, all files or just the database. A 2024 post says backups cost nothing extra: daily JetBackup copies stored off-site, plus platform snapshots every few hours, or hourly on Enterprise. A 2025 post says manual backups are now kept in S3-compatible storage. We didn't see a help article on downloading a backup.

Every WordPress install gets free SSL, and all requests are forced to HTTPS. The security page says Imunify360 scans for malware in real time, and the homepage lists malware scanning and removal; a Cloudflare Enterprise firewall (WAF) filters requests before they reach the servers. The control panel page lists two-factor login, and a 2024 blog post says account owners can require it for sub-accounts. SSH and SFTP use keys only, with no password login.

The status page names nine data centre locations, including London and Frankfurt in Europe. The pricing FAQ speaks of ten locations, and you pick one from a list when you create a site. The privacy policy names onRocket.com, LLC as controller, mentions the GDPR and EU standard contractual clauses for transfers, and still cites the Privacy Shield. We didn't see a data processing agreement on the pages we read.

Managed plans list WordPress installs, storage and bandwidth as numbers. Starter has 1 install, 10 GB of storage and 50 GB of bandwidth, and going over costs $2 per GB of storage and $0.08 per GB of bandwidth. Visitors are "unmetered" and PHP workers "unlimited", but the terms also list a visitor overage of $1 per 1,000 visitors, without saying what the allowance is. We didn't see CPU or memory for Managed or Agency plans. Enterprise plans do list them, from 8 CPU cores and 64 GB of RAM on Enterprise 1 at $649/mo.

You can reach your files over SFTP or SSH with WP-CLI, and open the database in phpMyAdmin from the control panel. You can also hand a site to another Rocket.net account yourself, without a ticket. We didn't see a help article on downloading a full copy of a site, or any fee for leaving. The cancellation article says all data is permanently deleted once the account is cancelled, so you need your own copy first. We didn't see domain registration on the pages we read, so there is no domain to transfer out.