Raidboxes

Plan cards show a new-customer price next to a struck-through regular price: Mini is €9.00/mo "instead of €18.00", and Business €95.00/mo instead of €190.00. A footnote says new customers get 50% off their first hosting contract for up to 12 months, for bookings through 30 Dec 2026. The page doesn't say in words that the regular price is what you pay afterwards, or state a minimum term. Annual payment adds 10% off, while a help article lists 5%, 10% and 15% off for 6, 12 and 24 months. The page says "All prices are subject to 19% VAT", without saying whether the prices shown include it.

The legal notice names Raidboxes GmbH, Hafenstraße 32, 48153 Münster, registered at Münster Local Court under HRB 16184, with VAT ID DE306895091. It names Christian Klapka and Johannes Bernardus Nijholt as authorised to represent the company. The terms name the same company as your contract partner, under German law. The About page dates the start to 2013 and says Raidboxes is part of team.blue.

A public status page at raidboxes.statuspage.io lists components such as the dashboard, live chat, boxes by plan, email, backups, SSH and domains, all operational when we looked. Every day from 7 to 21 Oct 2026 read "No incidents reported", and the incident history page showed no past incidents in what we could read. The terms guarantee 99.9% availability on an annual average, with maintenance time counted as available, while sales pages say 99.99% uptime. We didn't see credits for missed uptime.

Support runs through live chat, daily from 8 a.m. to 10 p.m., 365 days a year, including weekends and holidays, in German and English. The support page gives a chat response time of "< 10 min". We didn't see a support phone number or email address, and the page says "No bots, no tickets". Sales calls are booked online. The terms guarantee fault reports and fixes Monday to Friday, 9:00 to 18:00 CET.

You can try a site free for up to 14 days without payment details. Consumers can withdraw within 14 days of ordering and get payments back within 14 days; domain contracts are excluded. Contracts renew automatically by the chosen billing period, and a help article says there are no cancellation periods: you cancel in the dashboard under Contracts, and consumers can also use an online form. We didn't see a money-back period for business customers, or whether you get a refund after the withdrawal period, for example when cancelling "immediately". Price changes apply from the next billing period at the earliest.

Every plan gets an automatic backup every night at around 3 a.m., stored on a separate server. Mini keeps 7 days, Starter 14 days and larger plans 30 days, and manual backups range from 1 on Starter to 10 on Pro and up. You restore a backup yourself with one click in the dashboard's Backups tab; we didn't see a fee for restoring. Downloading a backup as a tar.gz file needs Starter or higher, and the link is valid for 24 hours.

Every box gets a free Let's Encrypt certificate that renews automatically. Two-factor login for the dashboard is optional, with an authenticator app or a code by email; the security page also mentions text messages, which the help article doesn't. A "Security Shield" covers DDoS protection, a web application firewall and exploit detection, and the security page says the system regularly scans sites for vulnerabilities. A help article says Patchman security scanning is now included free.

The security page says websites are hosted at Equinix in Düsseldorf, Germany, and the plan pages list "Server location Germany" for every plan. We didn't see other locations, so there is no choice to make. You conclude a data processing agreement online with a form, and the help center says one signature covers all sites in an account. We didn't see a list of sub-processors on the DPA page.

Each plan lists vCores, RAM, SSD storage, PHP workers and PHP memory as numbers. Mini has 1 shared vCore, 5 GB SSD and 10 PHP workers, and Business has 6 dedicated vCores, 12 GB RAM and 30 GB SSD. Mini's RAM reads 4 GB on the plan card but 2 GB in the comparison table. We didn't see limits on visits or bandwidth. "Unlimited" is used only for free WordPress migrations.

You can download a full backup of a box as a tar.gz file on Starter and higher, and every plan lists SFTP and phpMyAdmin access. A help article on moving to another host says a dashboard backup works elsewhere without changes. Mini boxes need an upgrade to Starter before you can download a backup. We didn't see how to move a domain away from Raidboxes, such as getting an authorization code, or whether leaving costs anything.