RackNerd

RackNerd shows one price per plan, with no separate renewal price. The VPS specials are priced per year, from $21.99/year for a 1 GB KVM VPS, and the FAQ says they are "lifetime recurring" and renew at the same rate. The standard KVM VPS page lists 512 MB at $26.99/year and 1 GB at $17.99/month, and shared plans start at $5.59/month, month-to-month, with annual prepayment offered at checkout but no annual prices listed. The homepage says VPS starts at $2.24/mo, a figure we didn't see on the plan pages. The pages show a "$" sign without naming the currency, and we didn't see whether tax is included.

The terms say RackNerd LLC is a registered company in the state of Delaware, with an address at 10602 N. Trademark Pkwy, Suite 511, Rancho Cucamonga, California 91730. The contact page gives the same address as the corporate mailing address and says it is not a data centre. The About page names the founder, Dustin B. Cisneros. Disputes go to arbitration under California law, in San Bernardino County. We didn't see a company registration number or a founding year on the pages we read.

A public status page tracks 22 parts of the service: 20 data centres and two portals, the client area and the VPS control panel. It lists incidents day by day, mostly single-node outages marked resolved, plus a power-related partial outage in Los Angeles DC-03 on 16 Oct 2026 and scheduled maintenance in Ashburn. Each incident has its own page, and there are links to the previous week and an RSS feed. The SLA promises 99.999% network transit and power each month, with a credit of 2% of the monthly fee per extra hour, capped at 50%. Credits are claimed by email within 30 days, and announced maintenance of up to 180 minutes a month is excluded.

Support runs through tickets in the client area, with separate departments for sales, support, billing and abuse. The site says support is available 24x7, and a 2025 blog guide to opening a ticket says response times "average under 10 minutes". The phone number, +1 (888) 881-NERD, is a corporate hotline for general questions, and the contact page sends urgent support matters to tickets. We didn't see live chat on the pages we read.

The terms give no money-back period: refunds are decided case by case, and "by default no refunds are provided once payment is received". The knowledge base adds that RackNerd doesn't offer refunds or a money-back guarantee, including when you ask for immediate cancellation. Account credit can't be refunded, and neither can services suspended for prohibited use. To cancel, you give five days' written notice before the renewal date through the client area, or seven days for contract services, which may carry an early termination fee set case by case. Data is removed as soon as a service is cancelled. We didn't see the auto-renewal rules or how price changes are announced.

Shared and reseller plans list free daily JetBackup backups, stored off-site. A 2022 blog post says these are kept for 30 days at no extra charge, and a 2020 post says you can restore or download full-account snapshots yourself in cPanel. The terms call these backups a best-effort courtesy and say you must keep your own copies. VPS, dedicated and colocation services don't include backups unless bought separately, and we didn't see a VPS backup product or price; a 2024 blog guide suggests copying data to a second VPS with rsync.

Shared and reseller plans include free SSL certificates, and shared hosting is described as DDoS-protected, with KernelCare kernel updates. A help article explains two-factor login with an authenticator app for the billing account, the SolusVM VPS panel and cPanel. The ctrl control panel page shows two-factor login with recovery codes, and an optional network firewall with up to 12 rules. We didn't see malware scanning on the pages we read.

The data centres page names 20 locations: 14 in North America, five in Europe and one in Singapore. Shared hosting lets you pick Los Angeles, New York City, Germany, France or Singapore at checkout, and the KVM VPS page lists 12 locations, including Amsterdam, France and Dublin. The privacy policy, last revised 18 Sep 2019, says it applies to customers in the United States and doesn't mention the GDPR. We didn't see a data processing agreement on the pages we read.

VPS plans list vCPU, memory, SSD storage, transfer and port speed as numbers: the 1 GB KVM special has 1 vCPU, 20 GB SSD and 3 TB of transfer at 1Gbps. Dedicated servers list the CPU model, RAM, disks and a TB bandwidth allowance. Shared plans list SSD storage and monthly transfer, from 30 GB and 2 TB, but give unlimited domains and databases with no stated limit, and we didn't see CPU or memory. Reseller plans from 100 GB list unlimited transfer, and the terms ban excessive resource use without giving numbers.

On shared and reseller hosting, a 2020 blog post says you can download full-account JetBackup snapshots from cPanel. VPS specials come with full root access, so you can copy data off yourself. The terms say data is removed as soon as a service is cancelled, so it has to be copied first. Moving a service to another RackNerd account costs a one-time $8.00 fee, and we didn't see a fee for leaving. RackNerd sells domains, but we didn't see how to move one away.