Pantheon

Pantheon shows one price per site plan, with no intro discount and no renewal price. Basic is $55/mo on monthly billing or $500 a year, and Performance plans run from $200/mo to $1,150/mo. Sites sit in a workspace: Silver is free, Gold is $500/mo, and Platinum, Diamond and the Elite site plan are priced by sales. The pricing page shows prices with a $ sign but doesn't name the currency or say whether tax is included; the services agreement says fees are in US dollars and exclude tax. Going over a plan's visits costs $40 per 10,000 visits, though the docs say this program is paused and overage charges are currently waived.

The services agreements in the legal center say you sign with Pantheon Systems, Inc., a Delaware corporation. They give its notices address at 717 California Street, San Francisco, California, though the floor differs between the two agreements. The About page names the company in its footer but doesn't give a founding year or a headquarters. We didn't see a company registration number, or a separate company for EU customers, on the pages we read.

A public status page tracks 14 parts of the service, such as customer sites, the dashboard, the Global CDN, Git and support chat. It lists recent incidents with timed updates, for example database connection issues and 504 errors on some sites on 7 Oct and a Terminus disruption on 17 Oct, both marked resolved. It links to a full history page and RSS feed, though the history entries didn't load for us. The pricing page gives a 99.9% uptime target (SLO) for Basic to Performance XL, and a 99.95% guarantee (SLA) for Elite plans.

The support docs give channels and reply times for each workspace tier. Gold has 24x7 live chat and tickets 24x5 with an 8-hour response; Platinum has tickets in 2 hours and emergency tickets in 1 hour, and Diamond 1 hour and 15 minutes. Platinum and Diamond also get a 24/7 phone hotline, and sales and billing work weekdays from 9 a.m. to 5 p.m. Pacific time. The docs table shows no chat or tickets for the free Silver workspace, while the pricing page lists "basic chat support" for Silver. We didn't see which languages support covers.

We didn't see a money-back period; the services agreements say fees are non-refundable unless an order form says otherwise. You cancel a paid site plan yourself by switching it to the free plan in Site Settings, and the docs say this gives no refund. Downgrades also get no prorated refund or credit. The agreements say Pantheon may change prices at any time, without a fixed notice period. The legal center lists a Master Services Agreement for purchases, but its text didn't load for us, so we couldn't check auto-renewal rules for self-serve plans.

Paid site plans get automatic daily backups: nightly backups are kept for a week and weekly backups for a month. Manual backups are free on every site, including free sandboxes, and kept for one or six months. Each backup has separate code, database and files archives that you can download from the Dashboard or with Terminus. You restore a backup yourself from the Backup Log, and we didn't see a fee for restoring or downloading. Next.js sites aren't backed up, since their code lives in your own GitHub or GitLab repository.

Every launched site gets free HTTPS through the Global CDN, with Let's Encrypt certificates renewed automatically, and you can bring your own certificate instead. Two-factor login with an authenticator app is open to all users for dashboard logins, but it is opt-in and a workspace can't require it. The security page lists a WAF with the Global CDN and a SOC 2 Type 2 report, and says Pantheon provides the ClamAV antivirus tool for customers to use. We didn't see a malware scanning or removal service on the pages we read.

The docs list four regions: the United States (the default), Canada, the European Union and Australia, and you pick one when you create a site. The site's containers, database, files and backups stay in that region, and moving a site to another region means migrating it. We didn't see data centre countries or cities named on the pages we read. The GDPR page says a client data processing addendum is in the legal center and that transfers to the US use standard contractual clauses, but the addendum's text didn't load for us.

The pricing page lists app memory, app containers, PHP workers, custom domains and traffic for each site plan. Basic has 256 MB of app memory, 1 container, 4 PHP workers and up to 5 domains. Traffic is shown as two unlabelled numbers per plan, such as 25K and 35K visits a month for Basic, without saying which applies when. We didn't see storage or CPU for these plans; only Performance 2XL lists "200GB+ SSD Storage". Elite lists "Unlimited" visits and pages served without a stated limit.

You can download your code, database and files as separate archives from the Dashboard or with Terminus, and clone your code with Git. We didn't see a fee for cancelling or leaving; you cancel by switching the site to the free plan. Pantheon is not a domain registrar or DNS host, so there is no domain to transfer out. The enterprise agreement offers paid transition help at agreed hourly rates, if you ask in time.