OVHcloud

Every web hosting plan card shows the renewal price under the intro price. Pro is €1.99/mo for the first 12 months (€23.88 ex. VAT) and renews at €9.99/mo. Prices are marked "ex. VAT", and the page says VAT depends on your country of residence. The cards show a 12-month total, but we didn't see in words whether shorter terms are offered. VPS plans show a single "from" monthly price, also without VAT.

The legal notice names OVH Hosting Limited, company number 468585, VAT number 9520632R, at Enterprise House, O'Brien Road, Carlow, Ireland. The general terms name the same company and number with a Dublin address, 38/39 Fitzwilliam Square West. The parent company, OVH Groupe SA, is listed with the Lille registry under number 537 407 926, at 2 rue Kellermann, Roubaix. The About page says OVHcloud is a French company founded in 1999.

Public status pages cover Web Cloud (web hosting clusters, databases, SSL, domains and email) and Public Cloud, split by region. Both list recent incidents with start and end times, show 90 days of uptime per component and link to a full history. On the day we looked, the Web Cloud page showed a partial outage on domain operations and some email services. VPS plans list a 99.9% SLA. The web hosting page says "99.9% observed availability", and the web hosting terms don't set an uptime percentage.

Customer service is reachable by phone on +353 1 691 72 83, Monday to Friday, 9am to 6pm. Technical requests go through the help centre. The support page says incidents are handled by phone, ticket and live chat 24/7, in English outside working hours, with a goal of a first response "within 15 minutes to 8 business hours". We didn't see which support level gets which response time, and the general terms say there is no guaranteed intervention time.

Consumers can cancel within 14 days of ordering, through the Control Panel or by registered letter, except for services already fully performed. Auto-renewal is on by default for some services, and you turn it off in the Control Panel. The web hosting FAQ says that if you delete a plan before it expires, the unused period is refunded pro rata on request. The general terms say no refund is made for non-use or partial use, so the two pages read differently. We didn't see a money-back guarantee for business customers.

All web hosting plans include automatic backups. From the Control Panel you can restore files to the same day, one or two days ago, last Sunday, or the Sunday two weeks ago, and you can browse backups over FTP to download files. Database backups can be downloaded from the Control Panel, and the technical guide says they are kept for 30 days. OVHcloud calls these backups "non-contractual", and we didn't see whether a restore costs anything. VPS plans include one daily backup, and a paid option from €1.10 ex. VAT/mo keeps 7 days.

Every web hosting plan lists unlimited free SSL, anti-DDoS protection and "anti-virus and anti-spam". Your account supports two-factor login by SMS, an authenticator app or a U2F security key, with backup codes. We didn't see what the anti-virus covers, or any malware scanning of website files, on the pages we read.

The datacentre page names 15 regions in Europe, North America and Asia-Pacific. The data processing agreement says you choose the location when you order, if several are offered, and that OVHcloud won't move it without your approval. The agreement is made under article 28 of the GDPR, is part of the contract, and includes EU standard contractual clauses for transfers outside the EEA. The web hosting page doesn't name a location, while the technical guide names Gravelines, France and Beauharnois, Canada.

Web hosting cards list storage, websites, mailboxes and databases per plan. CPU and RAM are listed from Startup up: Pro has 1 vCore and 2 GB RAM, while Starter and Personal show none. Traffic is "unlimited" on every plan and Agency plans list "unlimited websites", without a stated limit on the plan pages. The web hosting terms say OVHcloud can limit hosting that harms other customers. VPS plans list vCores, RAM, NVMe storage and bandwidth as numbers, with monthly traffic quotas stated for Asia-Pacific.

An export guide explains how to download your site files over FTP, SFTP or SSH and export databases from the Control Panel or phpMyAdmin, in standard formats. To move a domain away, you turn off transfer protection and copy the AUTH/INFO code from the Control Panel, once the domain is at least 60 days old. We didn't see an OVHcloud fee for moving a domain away. The web hosting terms say data is deleted within 45 days after the plan expires, so export first.