Nexcess

Nexcess's WordPress and product pages now send you to liquidweb.com, and Liquid Web is a brand of Nexcess. On the pricing page, the managed WordPress and WooCommerce rows showed no prices in what we read; the page says "Starting at $9/mo" and that annual billing saves 10%. VPS cards show a promo price next to the regular price, for example $8.50/mo, saving 50% for 2 months, and $17/mo. An older shop.nexcess.net page, marked © 2023, lists WordPress plans such as Spark at "$4.75 for 3 months and then $19/mo", with some prices repeated differently on the same page. We didn't see a tax note next to prices; the terms say customers pay taxes and fees.

The terms are with Liquid Web, LLC "or on behalf of one or more of its brands", at 2703 Ena Drive, Lansing, Michigan, under Michigan law. The footer reads "© Liquid Web, LLC by Nexcess Corp.", and nexcess.com says Nexcess was launched on 8 Apr 2026 by uniting Liquid Web and Servers.com. The older shop page names Nexcess.net, LLC instead. The contact page gives a corporate office at 21700 Melrose Avenue, Southfield, Michigan. We didn't see a founding year or a company registration number on the pages we read; the data centre page says the company has served customers "for nearly three decades".

status.nexcess.net shows the current status of support channels, platform services, six Nexcess Cloud regions and nine data centres. On 21 Oct 2026 everything showed Operational, with an open notice about a Magento vulnerability patch first posted on 5 Sep 2026, and an emergency network maintenance in Amsterdam on 9 Oct marked completed. It links to incident history, uptime and RSS pages, though the history page showed no entries for us. The SLA's Nexcess section promises 100% transit and power, with a credit of 5% of the monthly fee per extra 15 minutes, claimed by billing ticket within 7 days.

Sites & Stores support is open 24 hours a day, 365 days a year, by live chat and tickets from the portal. The Liquid Web contact page lists phone numbers for the Americas, the UK, Australia and international callers, and says support, billing and sales work around the clock. The SLA sets targets of under one minute for chat and within one hour for tickets, and says these are targets, not guarantees. The Sites & Stores help page doesn't mention phone support, and we didn't see which languages support covers.

The terms say services are non-cancellable and fees non-refundable unless stated otherwise, and we didn't see a money-back guarantee on the current pages. The older shop.nexcess.net page promises a 30-day money-back guarantee on every plan. Orders renew automatically, and the terms ask for written notice by U.S. mail or courier at least 30 days before the end, with early termination charges of up to 100% of the remaining fees. The help center says you cancel a plan from the client portal, and contract-bound services only when the contract ends. Prices can rise with 30 days' notice, from the next renewal term.

The backup policy, last updated on 3 Aug 2026, says every Nexcess web hosting plan gets nightly backups, kept for 30 days on a remote server. You can restore files or databases yourself in the portal, and generate manual backups to download. The managed WordPress page lists 14 days of daily backups on Pro plans and 30 days on Elite, which reads differently from the policy. We didn't see a fee for restoring. Managed VPS lists 7-day Acronis backups as part of the managed service.

The managed WordPress page lists free SSL, daily malware scans, a web application firewall, DDoS protection and virtual patching with Patchstack. The client portal guide says you can turn on two-factor login; the detailed 2FA help article redirected and we couldn't read it. Cleaning a hacked WordPress or WooCommerce site costs a one-time $200 per incident. If malware returns within 14 days, Nexcess cleans it again at no extra charge.

The status page names nine data centres, including Amsterdam, two in southern England and Sydney, and nexcess.com lists 20 locations across its brands, including Servers.com sites. When you create a managed WordPress plan, you pick a data centre at checkout, and all sites on the plan are hosted there. A signed Data Processing Addendum (USA & EU) can be downloaded from the security page, which also offers the EU standard contractual clauses. The privacy policy names Liquid Web, LLC as controller and says its data is stored mainly in the US, and in limited cases in the Netherlands.

Managed WordPress plans list monthly visits, storage and bandwidth: Pro 50k has 1 site, 50,000 visits, 15 GB of storage and 2 TB of bandwidth. We didn't see CPU or memory for WordPress plans, and the cloud plan FAQ says plans XS to M have no fixed RAM or vCPU, only disk and PHP worker limits. VPS cards list numbers, for example 2 vCPU, 4 GB RAM and 80 GB SSD. The help center says every customer gets 250 GB of CDN traffic a month, then $0.10 per GB, while another article says managed WordPress has no overage charges.

In the portal you can generate manual backups of a site and download them, and SSH and SFTP details are listed for each site. For a domain registered through Nexcess, you unlock it and view the auth code in the OpenSRS control panel; the full transfer guide redirected and we couldn't read it. We didn't see a fee for moving a domain away. Deleting a managed WordPress site removes its files and database, and email hosted at Nexcess is lost when a plan is cancelled. The terms add early termination charges if you end a contract before its term.