Netlify

Netlify shows one monthly price per plan, with no separate intro or renewal price. Free is $0 with 300 credits a month, Personal is $9/mo with 1,000 credits, and Pro starts at $20/mo with 3,000 credits and unlimited members, up to $126/mo for 20,000 credits. Usage is paid in credits, for example 15 credits per production deploy and 20 per GB of bandwidth. Extra credits come through auto recharge, 500 for $5 on Personal and 1,500 for $10 on Pro, which is off by default. The pricing page doesn't mention tax; the self-serve agreement says taxes are added on top.

The terms of use and the self-serve agreement say you sign with Netlify, Inc., at 101 2nd Street, San Francisco, under California law. The data processing agreement gives a different address, 512 2nd Street, Suite 200, San Francisco. The About page says Netlify was founded in the summer of 2014 and is based in San Francisco. The privacy policy names affiliates including Netlify EMEA Limited and Netlify UK Limited. We didn't see a company registration number on the pages we read.

A public status page tracks about 40 components, including third-party services such as GitHub and npm, with a 90-day uptime bar. It lists recent incidents with their status, such as Agent Runner failures on 20 Oct 2026 and elevated build errors on 17 Oct, both marked resolved. It links to incident history and uptime history pages, though their entries didn't load for us. The pricing page lists a 99.99% SLA for Enterprise only, and the self-serve agreement makes no uptime commitment.

Every plan can use the support forums at answers.netlify.com, an AI assistant called Ask Netlify, and a support request form answered by email. The plan docs list standard email support on Free and priority email support on Personal and Pro, and the pricing page lists 24/7 dedicated support with an SLA on Enterprise. The scope-of-support page says Enterprise customers can buy support with guaranteed response times, without stating them. We didn't see support hours or response times for Free, Personal and Pro, or phone or live chat with a person.

The self-serve agreement says all fees are non-cancelable and non-refundable, so we didn't see a money-back period. Plans renew automatically for the same period. You can end a paid plan any time in the admin panel, at least one day before the term ends to avoid the next charge, or by written notice ten days before. Moving to a higher Pro tier gives a prorated refund of the old plan, and downgrades take effect at the end of the billing cycle. The agreement lets Netlify change fees for renewals after giving notice, without a fixed notice period.

Each deploy is a full copy of the site, kept for 30 days on Free and 90 days on paid plans, and the live deploy is never deleted automatically. You can republish any kept deploy instantly, and rollbacks use no credits. You can download any successful deploy as a ZIP file. Netlify Database takes a backup daily and on each production publish, kept for 3 days on Free, 7 on Personal and 30 on Pro, and Team Owners can restore one themselves; we didn't see a restore fee. We didn't see backups for Netlify Blobs, or a way to download a database backup.

Every site gets free HTTPS through Let's Encrypt, renewed automatically, with a wildcard certificate when you use Netlify DNS. Two-factor login works with an authenticator app and recovery codes, and Pro teams can require it. The security page lists automatic DDoS mitigation, and the pricing page shows a limited web application firewall on self-serve plans. Smart secret detection runs on Personal and Pro deploys. We didn't see malware scanning on the pages we read.

Functions run in one region, which you can choose on Pro and Enterprise plans from 12 locations including Ireland, Frankfurt and London; the default is Ohio in the US. Netlify Blobs stores can be placed in Frankfurt or four other regions. The Trust Center lists AWS and Google Cloud as hosting providers in the US, and we didn't see where site files, builds or databases are stored. A data processing agreement covers the GDPR and is part of the subscription agreements. It relies on the EU-U.S. Data Privacy Framework, with EU standard contractual clauses as the fallback.

Plans are measured in monthly credits rather than fixed bandwidth or build minutes: 300 on Free, 1,000 on Personal and 3,000 to 20,000 on Pro. The docs give each rate, such as 10 credits per GB-hour of compute and 2 credits per 10,000 web requests. Functions get 1,024 MB of memory by default, up to 4,096 MB on Pro, with a 60-second limit, or 15 minutes for background functions. Edge functions get 50 ms of CPU time per request. "Unlimited" is used for deploy previews, Pro team members and form submissions; previews cost no credits, but their traffic is counted.

You can download any successful deploy as a ZIP file, and single Blobs from the Netlify UI. The agreement says your data stays available for retrieval for 30 days after termination. Domains bought through Netlify can move to another registrar 60 days after registration, but only by contacting support, and we didn't see a stated fee. Deleting a team or user takes sites offline and locks Netlify-bought domains, so a transfer then also needs support. We didn't see a way to export a whole Netlify Database.