netcup

Web hosting plans show one monthly price, and the page says "The prices of our web hosting packages are valid for the entire term". Webhosting 1000 is €2.69/mo, 2000 €4.03/mo, 4000 €8.10/mo and 8000 €13.17/mo, including 19% German VAT, which changes with your country. The plan pages list a 12-month minimum contract and no setup fee. VPS and root servers come with 1, 12 or 24-month terms, with longer terms marked 13% and 26% cheaper; VPS 500 G12.5 is €7.03/mo on the 24-month term. The terms let netcup change prices at the start of a billing period with six weeks' notice, and you may then cancel; the September 2026 price change applies to new orders only.

The imprint names netcup GmbH at Emmy-Noether-Straße 10, 76131 Karlsruhe, Germany. It gives the register entry HRB 705547 at Amtsgericht Mannheim, the VAT number DE262851304, and two managing directors by name. The terms say contracts are with netcup GmbH. The About page says netcup started as a one-man business, became netcup GmbH in 2008, and has been part of the Austrian Anexia group since 2016.

The public status page at netcup-status.de lists disruptions and maintenance by date, each tagged with a system such as Network, Root-Server, vServer or Webhosting. When we looked it showed open items from 21 Oct 2026, resolved incidents back to 1 Sep 2026, and a link to older entries. Most entries are in German, with English versions for some. We didn't see uptime percentages there. The terms guarantee 99.6% average yearly availability, root servers list 99.9%, and the VPS page says the 99.9% guarantee isn't included with VPS.

You open a support ticket through a form, answered Monday to Friday from 8:00 to 22:00 Berlin time. Phone support runs Monday to Friday from 9:00 to 17:00 on +49 721 754 0 755 0, with a separate emergency number outside those hours. A chatbot answers questions around the clock, and support is offered in English and German. We didn't see stated response times; the page says netcup strives to answer "as quickly as possible".

Web hosting and root servers have a 30-day satisfaction guarantee on first orders, with a full refund of the basic fee; it doesn't cover deals or VPS. Consumers also have a 14-day right of withdrawal, except for domain registrations, and business customers don't. You cancel in the Customer Control Panel under the product's Cancellation tab, or with an online form. Notice is one month to the end of a month, and not before the minimum term ends; for business customers a 24-month minimum term extends by 12 months unless cancelled. We didn't see whether unused prepaid fees are refunded after a normal cancellation.

On web hosting, netcup makes daily backups of website files, emails and databases, for files up to 10 GB, and keeps them for 7 days. Support restores files, databases or emails from those backups for a fee, but we didn't see the amount. From Webhosting 2000, the Backup Manager lets you schedule your own daily backups, download them and restore them yourself; it doesn't include email. For VPS and root servers the pages list snapshots but no backup service, and the terms say backups are the customer's job unless agreed.

Every web hosting plan includes free Let's Encrypt certificates for all domains and subdomains. The Customer Control Panel always asks for a second step: an emailed code by default, or a code from an authenticator app. SMS and YubiKey aren't supported, and we didn't see recovery codes. Servers from Generation 12 get a free firewall, DDoS protection is included, and email has spam and virus filters. We didn't see malware scanning for websites.

netcup names five server locations: Nuremberg, Vienna, Amsterdam, Manassas (USA) and Singapore. You pick the location when you order: web hosting offers Vienna, Nuremberg or Manassas, and VPS adds Amsterdam, Singapore and "No preference Europe". The FAQ says a plan can't be moved to another location later. You create a GDPR data processing agreement yourself in the Customer Control Panel, free of charge with an electronic signature. We didn't see a sub-processor list for hosted data.

Web hosting plan pages list web space, databases, mailboxes, cron jobs and the PHP memory limit as numbers: Webhosting 1000 has 25 GB, 1 database and 128 MB per PHP process. The hosting overview lists double the web space, such as 50 GB for Webhosting 1000, so the two read differently. We didn't see CPU or RAM for web hosting; the overview mentions "guaranteed RAM" without figures, and traffic is "included and free of charge" without a figure. VPS plans list vCores, RAM and storage, from 2 vCores, 4 GB and 64 GB on VPS 500, with traffic slowed to 200 Mbps if the 24-hour average passes 2 TB.

A help article shows how to zip and download your site files in the File Manager, or use FTP for larger sites, and how to export a database dump in the Webhosting Control Panel. From Webhosting 2000, Backup Manager backups can be downloaded too. To move a domain away, you request the Auth-Code on the domain's Cancellation tab in the Customer Control Panel; it stays valid for 30 days, and you must finish the transfer before the cancellation date. Domains included with web hosting can only be cancelled through support. We didn't see a fee for moving a domain away, and server snapshot exports are only shown for reuse on your own netcup servers.