Liquid Web

The pricing page shows the intro price next to the regular monthly price for VPS, cloud and dedicated servers. The intro discount lasts 2 months: the 4 GB RAM VPS is $8.50/mo for 2 months, then $17/mo. The product pages for the same servers show only the regular price, and promotions are for new accounts only. Managed WordPress shows "Starting at $9/mo", but the plan cards we read showed no dollar figure. We didn't see the currency named or a tax note on the plan pages; the terms say you pay government fees and assessments.

The terms say you sign with Liquid Web, LLC, or one of its brands, under Michigan law. The notice address is 2703 Ena Drive, Lansing, Michigan 48917. The FAQ and press kit say Liquid Web was founded in 1997 and is based in Lansing, and the site footer reads "Liquid Web, LLC by Nexcess Corp." The contact page lists a corporate office at 21700 Melrose Avenue in Southfield, Michigan. We didn't see a company registration number on the pages we read.

A public status page tracks core services, hosting platforms, networks and four data centres, and lists recent incidents with timed updates. On 21 Oct 2026 it showed an open incident from 20 Oct about a security patch that stopped some parent servers from restarting, plus resolved email and maintenance items earlier in October. It links to a full history page and offers email, SMS, Slack and RSS alerts. The SLA promises 100% network uptime, with a credit of 10 times the downtime, capped at the monthly fee, if you ask within five business days. Product pages give different uptime figures, from 99.88% to 99.999%.

Support is available 24/7/365 by chat, support case in the portal, and phone. The contact page lists phone numbers for the Americas, Australia, the UK and international callers, and separate chats for sales, technical support and billing. The SLA page says Liquid Web aims to answer chats in under one minute and help desk tickets within one hour, but says these targets aren't part of the SLA. We didn't see which languages support is offered in.

We didn't see a money-back guarantee in the terms of service, which say all services are non-cancellable and fees non-refundable. Orders renew automatically for the same term, or month to month, and either side can stop a renewal with 30 days' written notice. Ending a term early costs 100% of the remaining monthly charges, or of the prepaid amount. A help article says you can destroy a server yourself in the portal straight away, which reads differently from the 30-day notice in the terms. A Michigan tariff document on the site mentions a 30-day money-back guarantee for shared hosting only, and we couldn't tell if it applies to today's plans.

Managed WordPress and WooCommerce plans list daily backups, kept for 14 days on Pro and 30 days on Elite. For servers, the VPS page lists automated backups for fully managed plans only. Cloud Backups run once a day, kept 7 days by default, and are billed per GB, but we didn't see the rate. Acronis backups are a paid add-on, with storage from $6/mo for 100 GB in Liquid Web's cloud, and dedicated servers start at 500 GB. We didn't see whether restores cost extra or how to download a backup, and the terms say you are responsible for keeping your own backups.

Liquid Web says it offers a free, auto-renewing Let's Encrypt SSL certificate, and managed WordPress plans include free SSL and daily malware scans. Two-factor login for the account portal works with an authenticator app, is free for all customers, and is something you turn on yourself. Every server includes the base ServerSecure service. Stronger malware protection is paid: Imunify360 PLUS for Linux is $33/mo as a limited-time offer, down from $66/mo, and Server Secure PLUS for Windows is $50/mo.

The data centre page names nine Liquid Web locations, including Amsterdam, London and West Sussex in Europe, and recommends choosing the one closest to your users. The terms say services are hosted in the US except in Amsterdam, London and Sydney. The terms require a Data Protection Addendum before you host GDPR-covered data, and a GDPR article says a pre-signed DPA can be downloaded in the customer portal. The privacy policy says Liquid Web follows the EU-U.S. Data Privacy Framework. The about page and press kit give other totals, 22 and 18 data centres, which may include sister brands.

VPS, cloud and dedicated plans list vCPU or CPU model, RAM, SSD storage and bandwidth as numbers. The 4 GB RAM VPS has 2 vCPU, 80 GB SSD and 3 TB of bandwidth, and the smallest managed dedicated server has a 4-core Xeon E-2134, 12 GB RAM and 383 GB SSD. Inbound traffic is unmetered, and outbound bandwidth is listed per plan. Managed WordPress plans list monthly visitors, storage and bandwidth, such as 50,000 visitors, 15 GB and 2 TB, but no CPU or memory. Dedicated plans list "Unlimited sites with InterWorx" without a stated limit.

To move a domain away, you click Transfer in the portal, which unlocks the domain and sends the EPP code to the registrant email; we didn't see a fee or waiting period. A help article shows how to export a database with phpMyAdmin or mysqldump. The cancel article warns that destroying a server is permanent, so you need your own copy of files, databases and email first. Ending a term contract early costs the remaining monthly charges. Some help links for managed WordPress backups and cPanel backups sent us to a separate Nexcess documentation site we couldn't read, so we didn't see how to download a full site.