Koyeb

Koyeb has no intro price and no renewal price: each instance has one hourly and monthly price, billed by the second and settled at the end of each calendar month. The smallest standard instance (0.25 vCPU, 256 MB) is $2.68/mo, on top of a plan fee: Pro is $29/mo with $10 of compute included, Scale $299/mo with $100, and Enterprise starts at $1,000/mo. The pricing FAQ says you're charged in US dollars, that listed prices exclude tax, and that tax is added based on your billing address. A Feb 2026 post says new sign-ups need the Pro plan or higher.

The Master Services Agreement says you sign with Koyeb, a French simplified joint-stock company (SAS) with share capital of €49,457.54. It gives the registered address as 9 Rue des longs près, 92100 Boulogne-Billancourt, and registration number 850 183 948 at the Nanterre Trade and Commerce Register. The agreement is under French law, with the Paris courts. The About page names Yann Léger as CEO and describes a globally distributed team, and a Feb 2026 post says Koyeb has agreed to join Mistral AI, subject to closing conditions.

A public status page tracks the control panel, API and builds, regional groups for North America, Europe and Asia-Pacific, and outside services such as GitHub, Cloudflare and the Docker registry, each with an uptime figure. On 21 Oct 2026 it showed all systems operational. Its history page lists past incidents with times and durations, such as a 24-minute API and control panel outage on 16 Oct 2026. The pricing page promises a 99.9% uptime SLA on Scale and 99.99% on Enterprise; we didn't see an SLA figure for Pro.

The pricing page lists email and chat support on Pro, a private Slack channel on Scale, and 24×7×365 priority support on Enterprise. The organizations docs describe Pro support as business hours, and all users can use the community forum. The SLA says response times depend on your subscription and points back to the pricing page. We didn't see response times for any plan, which hours count as business hours, or a phone line.

The agreement runs for an indefinite period with monthly invoices, and section 7.2 says sums paid are not refundable, so there is no money-back period. The pricing page and FAQ say you can cancel at any time and get a prorated credit for unused plan time. Price changes apply at least 30 days after notice, and you can terminate if you reject them. The FAQ says to cancel by switching to the Starter plan, but a Feb 2026 post says Starter is being removed and the pricing page no longer lists it, so we weren't sure of the current steps.

Section 10.2 of the agreement says Koyeb does not back up your content and that you need to safeguard it yourself. Volumes, from 1 to 10 GB, can be snapshotted by hand from the dashboard, and you restore one yourself by creating a new volume from it. The docs say volumes and snapshots are in public preview and only suitable for testing. We didn't see a snapshot schedule, retention, cost, or backups for the managed Postgres databases on the pages we read.

TLS certificates are provisioned automatically for every custom domain, and the pricing FAQ says the first ten custom domains are free. You can turn on two-factor login with an authenticator app, or sign in with a passkey; we didn't see a way for an organization to require it. Local storage is encrypted at rest with AES256, and the Enterprise plan lists ISO 27001 and SOC 2. We didn't see malware scanning or DDoS protection on the pages we read.

The docs list six core regions: Frankfurt, Paris, Washington D.C., AWS US East in Virginia, Singapore and Tokyo, plus San Francisco in preview for paid plans. You choose one or more regions when you deploy, and managed Postgres runs only in Frankfurt, Washington D.C. and Singapore. A data processing agreement under the GDPR applies from the start of the main agreement. It says your workloads stay in the region you pick, the control plane runs on Google Cloud in Belgium, and Intercom and Slack process support data in the USA.

Every instance lists vCPU, memory and local SSD as numbers next to its price, from 0.25 vCPU, 256 MB and 2.5 GB for $2.68/mo up to 40 vCPU and 128 GB, and GPU instances add VRAM. Some numbers differ between pages: the pricing page includes 1 TB of bandwidth a month with $0.02 per GB above that in the EU and US, while the pricing FAQ gives 100 GB free and $0.04 per GB. Custom domains show as 100 in the plan table and ten free in the FAQ. Paid Postgres storage is shown as "∞", at $0.50 per GB a month, without a stated maximum.

Services deploy from your own Git repository or container image, so your code stays with you. Section 15 of the agreement says Koyeb keeps your content for seven days after the contract ends, includes one export, and charges for further complete exports by quotation. The docs explain how to delete an account or deactivate an organization. We didn't see how to export a Postgres database or copy files off a volume yourself. Koyeb connects domains you already own and we didn't see domain registration, so there is no domain to transfer out.