KnownHost

Shared and WordPress plan cards show a renewal price next to the starting price. Shared Basic starts at $6.71/mo and renews at $8.95/mo, with a footnote saying prices are based on a 3-year commitment; the page offers 3-year, 2-year, 1-year and monthly terms but doesn't list a price for each. The homepage shows shared hosting from $3.47/mo, which we didn't see on the web hosting page. Managed VPS and dedicated pages show one "starting at" monthly price with no renewal price or term. We didn't see a tax note on the plan pages; the terms say customers pay any applicable sales tax or VAT.

The terms say you sign with KnownHost, LLC, a Delaware limited liability company. The contact page gives a headquarters address at 135 Gemini Circle, Suite 208, Birmingham, Alabama, and a mailing address in West Palm Beach, Florida. The About page says KnownHost was founded in 2006 and has customers in more than 150 countries, and the homepage says it is privately owned and operated. We didn't see a company registration number on the pages we read.

We didn't see a public status page or a list of past incidents on the pages we read, and the contact and SLA pages don't link to one. A site search pointed to a "Network and Hardware status" section of the community forums, which we couldn't open. The SLA page promises 99.9% network uptime, with credits from 10% of the monthly renewal price at 99.8% up to 100% at 99.0%, claimed by ticket within 5 days. The homepage mentions a 99.99% uptime guarantee, which reads differently from the SLA page.

Technical support is available 24/7/365, and the web hosting page says help is available by live chat or ticket, with a "typical response as soon as 3 minutes". The contact page lists a toll-free number, +1 (866) 332-9894, an international number, and sales and billing email addresses, with sales and billing open 7:00 AM to 7:00 PM CST. The support coverage page explains what managed plans include, and says unmanaged servers get hardware and network support only, with extra help billed at $75/hr. We didn't see which languages support is offered in.

New customers can ask for a full refund within the first 30 days, except for dedicated servers, domain registrations and SSL certificates. The terms say all payments are non-refundable after those 30 days. Plans renew automatically for the same length as the first term, with a reminder email 14 days ahead and the card charged 2 days before renewal. To cancel, you email the billing department from your primary address with your server's IP address and hostname before the renewal date; section 2 asks for written notice at least 7 days before the term ends. If you end a term early, the unpaid fees for the rest of the term become due.

Shared, reseller and WordPress plans are backed up daily, keeping 2 daily and 1 weekly copy; paid upgrades keep 30 daily copies, or 60 copies taken every 12 hours. You can restore full backups yourself in cPanel through JetBackup, and the backup article lists full and single-file restores on shared plans as free. Managed VPS and cloud servers are backed up every other day and kept for at least 7 to 14 days, with free full restores and $10 to $20 for partial ones. Dedicated servers get no automated backups, only a secondary 1 TB drive. The terms describe one free restore per term and $10 after that, which reads differently from the help article.

Shared plans include free Let's Encrypt certificates, usually installed within 24 hours of DNS pointing to the server. Two-factor login for the KnownHost account works with an authenticator app, set up under Manage Account; the article doesn't mention recovery codes. Every managed web hosting account is protected by Imunify360 with real-time malware scanning. Patchman, which patches known holes in WordPress and other apps, is included on Professional and Premium and optional on smaller plans.

The network page names three data centres: Atlanta (Evocative), Seattle, and Amsterdam (Interxion campus). The web hosting page says you can pick a server closest to your audience, but doesn't explain how. Managed dedicated servers are listed only in Atlanta. We didn't see a GDPR data processing agreement on the pages we read. The privacy policy, updated 14 Nov 2024, says personal data from the EU, UK and Switzerland is received in the United States under the EU-U.S. Data Privacy Framework.

Shared plan cards list CPU cores, memory and NVMe storage: Basic has 1 core, 1 GB RAM and 10 GB, and Standard has 2 cores, 2 GB RAM and 25 GB. A help article adds inode limits of 100,000 to 600,000, an IOPS limit of 1,024 and 20 entry processes. Professional and Premium list unlimited storage, websites, email accounts and databases, and all shared plans list unlimited bandwidth; we didn't see a stated limit for these. Managed VPS and dedicated plans list cores, RAM, storage and monthly transfer, such as 4 cores, 6 GB, 100 GB NVMe and 3 TB on VPS Basic.

To move a domain away, you unlock it and get the EPP code yourself on the Settings tab in My KnownHost, and the help article says KnownHost approves outgoing transfers almost straight away. We didn't see a transfer-out fee; the usual 60-day wait after registration or a transfer applies. JetBackup in cPanel has a "Restore & Download" menu, but we didn't see steps for downloading a full copy of your site or databases. The backup article says VPS and cloud backups can't be downloaded. We didn't see how long data is kept after you cancel.