Kamatera

Kamatera has no intro price and no renewal price: the listed price is what you keep paying. Preset plans start at $4/mo for Basic, then $25/mo for Standard and $39/mo for Pro, and you can also configure your own server. Monthly servers are prepaid, hourly servers are billed by the minute, and there is no long-term contract. Extra traffic costs $0.01 per GB and extra storage $0.05 per GB a month. The pricing page doesn't say whether tax is included; the terms mention Israeli VAT for customers in Israel and a 2% administration fee on the invoice amount, without saying clearly who it applies to.

The terms say Kamatera works through affiliated companies worldwide, and that US customers are served by Kamatera Inc., a US company. The privacy policy and the data processing agreement name Kamatera Inc. and its affiliates. The About page says parent company The OMC Group was founded in 1995 and launched Kamatera in 1996. The terms use Israeli law and Tel Aviv courts. We didn't see a company address, a registration number, or which company EU customers sign with on the pages we read.

The support page and the SLA link to a public status page at status.kamatera.com, but it couldn't be read by our scan, so we didn't see its incident history. The SLA promises 99.9% availability, allowing up to 8 hours of downtime a year. Compensation is one month of the affected service, up to $5,000 and once every 12 months, claimed in writing within 14 days. The cloud servers and data centre pages mention 99.95% uptime instead.

Technical support is available 24 hours a day, 7 days a week, by phone (US, UK and Israeli numbers), by email at support@kamatera.com, and through tickets in the cloud console. The support page also mentions chat, without a link. The sales page says sales usually reply within an hour or two on weekdays, and sometimes take up to 24 hours. We didn't see stated response times for technical support on the pages we read. A managed service option adds 24/7 monitoring, with no price listed.

The terms say all fees are non-refundable unless stated otherwise, and monthly servers aren't refunded for the current month. Instead of a money-back period there is a 30-day free trial for one server worth up to $100; the terms mention a refundable $10 deposit and the product page asks for a credit card. Services are billed automatically every month, and you're charged after the trial unless you terminate your servers. You can disable your account in the console once no servers or balance remain, or cancel by email. The terms allow price changes that take effect immediately.

Daily backups are a paid add-on, kept for up to 14 days, at a monthly cost based on the server's specs; we didn't see the actual price. With this service, Kamatera's support team restores the whole server or single files for you. You can also take snapshots and revert to them yourself in the console, or clone a disk to your image library, but we didn't see a schedule or retention period for those. The terms say backups can't be guaranteed and that you're responsible for backing up your data.

A help article says Kamatera doesn't offer built-in two-factor login for account access, and shows how to add it to SSH logins on your own server instead. Another guide shows how to set up Let's Encrypt certificates yourself with Certbot. A basic firewall is free in the console, and managed firewalls cost $15/mo (OPNsense) or $157.80/mo (Sophos). We didn't see malware scanning for servers on the pages we read.

The data centres page lists 21 locations by city, including Amsterdam, Frankfurt, London, Madrid, Milan, Stockholm and Bucharest in Europe, and you choose one when you set up a server. A published data processing agreement covers the GDPR and uses the EU standard contractual clauses for transfers. It says Kamatera won't move your data out of the locations you choose, except to provide the service or comply with law. Support can move a server to another location on request.

Each preset plan lists vCPUs, CPU type, memory, NVMe SSD storage and monthly traffic as numbers. The $4 Basic plan has 1 vCPU (Type A), 1 GB of memory, 20 GB NVMe SSD and 5 TB of traffic. The cloud servers page says a server can go up to 104 vCPUs, 128 GB of memory and 4,000 GB of storage. The FAQ calls traffic "unlimited" up to 5,000 GB a month, and says you're billed for all traffic if incoming traffic is over 33% of the total.

You can disable your account yourself in the console, and we didn't see a fee for leaving. The FAQ says you can download your data from the server, but not the server itself as an image. A migration guide shows how to move files with rsync and export databases with mysqldump. The terms say you must arrange the transfer of your data before you leave. Kamatera doesn't appear to register domains: its domain guide assumes a domain from another registrar.