IONOS

Every web hosting and WordPress plan shows its renewal price under the intro price. Web Hosting Plus is $1/mo for the first year, then $14/mo. The other web hosting plans roughly double at renewal, for example Essential goes from $4/mo to $8/mo. Intro prices come with a 1-year term, and the pages say state and local sales taxes may apply. The VPS page shows a $2/mo price for the first 3 months of a 1-year term, but we didn't see a labelled renewal price there.

The About page names IONOS Inc., at Two Logan Square, 100 N 18th St., Suite 400, Philadelphia, PA 19103, and IONOS CLOUD Inc. in Newark, Delaware. It says IONOS started as 1&1 in 1988, is based in Germany, and belongs to the United Internet group, with IONOS Group SE listed on the stock market since 2023. The site footer reads "© 2026 IONOS Inc." and the terms link is labelled IONOS Inc. We didn't see a company registration number, and our scan couldn't open the general terms page to confirm the contracting entity.

A public status page tracks hosting, WordPress hosting, VPS, cloud, email, domains, login, billing and support tools. It lists past incidents day by day, with resolution times, and links to a full incident history and RSS feed. All systems were operational when we looked. It doesn't show uptime percentages. The hosting and VPS pages promise 99.99% uptime.

The contact page lists 24/7 support by phone and live chat, plus the Help Center, with a US number (+1-484-424-7392) and numbers for 11 other countries. Hosting plans include a free personal consultant. When we looked, live chat on the contact page was marked "Temporarily unavailable". A help article lists what support covers, and says things like malware cleanup, backup restores and migrations are paid services. We didn't see stated response times.

Hosting, server and mail packages come with a 30-day money-back guarantee. The guarantee terms list what is excluded, such as domains, SSL certificates, add-ons, and usage-billed cloud and bare metal servers, and say the refund covers the setup fee and the first billing cycle. You can cancel online in your account or by phone. The help center mentions a minimum term and notice period, but we didn't see the actual notice periods or the auto-renewal rules for hosting. Domains renew automatically by default. We didn't see a refund option after the first 30 days.

Linux web hosting gets a daily backup, kept for 14 days. You can restore files yourself from your account during that time. We didn't see a fee for self-service restores, though a separate Backup & Restore Service done by IONOS staff has no price listed. You can't download the automatic backups, but a help article explains how to download your own copies of files and databases. VPS backups are an optional Cloud Backup add-on from $0.065/GB per month.

Every web hosting and WordPress plan includes a wildcard SSL certificate. All plans include malware protection, and the top plans add automatic malware repair. Your IONOS account supports two-factor login with an authenticator app or the IONOS mobile app.

The cloud data centres page names cities in Germany, France, the UK, Spain and the US. The VPS page lists US, UK, Germany and Spain as locations. The cloud data protection page says you can choose a location where the product is available, but we didn't see this for web hosting. That page also mentions a data processing agreement and the GDPR, but we didn't see where to get the agreement, and our scan couldn't open the privacy policy.

Web hosting plans list storage (100 to 500 GB), databases, email and a file limit of 262,144 inodes. CPU is shown as a priority level (1X to 10X), and we didn't see RAM or CPU cores for web hosting. WordPress plans list shared RAM of up to 9 to 20 GB. Websites and traffic are "unlimited" with no stated limit, and one section says "up to unlimited storage" next to plans with fixed storage. VPS plans give full numbers, from 1 vCore, 2 GB RAM and 60 GB NVMe.

Help articles explain how to download your files over SFTP or SSH and export databases with phpMyAdmin, and how to export a WordPress site. To move a domain, you turn off the transfer lock and show the authorization code in your account, with the usual 60-day wait after registration for .com and similar domains. We didn't see a fee for moving a domain away.