InMotion Hosting

Each shared plan card shows a renewal price under the intro price. Launch is $4.99/mo and renews at $13.99/mo, with tabs for 3-year, 2-year, 1-year and monthly terms. The cards don't name their term in the page text, so we matched them to the tabs by order: on the 1-year term Launch is $4.79/mo and renews at $14.99/mo, and monthly is $16.99/mo. We didn't see whether tax is included on the plan pages; the terms say taxes may be added as separate charges. The pricing page says promotional prices are for new customers only.

The terms, contact page and privacy policy name InMotion Hosting, Inc., at 2 Constitution Drive, Suite 101, Virginia Beach, Virginia 23462. The About page says the company was founded in 2001, is privately owned and founder-led, and names its founders, leadership team and board. The terms are governed by California law. We didn't see a company registration number on the pages we read.

A public status page tracks 15 parts of the service in three groups: support, servers and network, including each data centre. All were operational when we looked. Its past-incidents section read "No incidents reported" for the date ranges we checked, and we didn't see uptime percentages. The Web Hosting terms give the shared Launch, Power and Pro plans a 99.99% uptime guarantee with one month of credit, measured by InMotion's own server reports and approved at its discretion. Scheduled maintenance and DDoS attacks don't count as downtime.

Technical and billing help are by chat and ticket, which the contact page lists as 24/7, and the page says support is handled by staff, not bots. The shared Launch plan is chat and ticket only, while Power and Pro include phone support. The contact page also lists 9 am to 9 pm ET, Monday to Friday, for these teams, and the cancellation article gives those hours for billing phone support, so the phone hours for technical help weren't clear to us. Dedicated and Enterprise customers get 24/7 chat, ticket and phone. We didn't see stated response times.

The guarantee page gives shared and WordPress hosting 90 days for a refund, VPS, Reseller and UltraStack ONE 90 days on terms of 6 months or longer, and 30 days on monthly terms. Add-ons, domain fees and professional services aren't refunded, and the regular price of a free domain is taken off the refund. The homepage FAQ says refunds between days 31 and 90 are prorated, so we weren't sure whether a full refund applies for the whole 90 days. You turn off auto-renewal or cancel in the account panel, and plans renew for the same term at then-current rates. After the guarantee, the terms say refunds of prepaid full months are at InMotion's discretion, with a minimum $50 early cancellation fee.

Shared and Reseller plans include Backup Manager, a cPanel tool for automated remote backups that you can restore yourself, by file, folder or database. The add-on page lists daily backups from $2.50/mo for 10 GB of storage, and a help article describes a trial you cancel to avoid charges, so we weren't sure which plans include it at no cost. We didn't see how long backups are kept, or whether a restore by support costs extra. Managed VPS plans list daily automatic backups, and self-managed VPS doesn't include them. The terms say you are responsible for your own backups.

Every shared plan lists free SSL, Monarx malware protection, a web application firewall and DDoS protection. The account panel (AMP) supports two-factor login with Google Authenticator or a text message. The help article notes that SMS codes don't work with some US carriers, and suggests the app instead.

InMotion names three data centres: Los Angeles, Ashburn in Virginia, and Amsterdam, with Singapore marked as coming soon. The shared hosting page says you choose a data centre during setup. A Data Processing Addendum is part of the terms, with EU standard contractual clauses and a UK addendum, and takes effect without a separate signature. It says customer data may be stored and processed in the United States and other countries where InMotion or its sub-processors have facilities.

Shared plans list NVMe storage, websites, email storage and approximate monthly visitors. Launch has 100 GB and 2 websites, Power 200 GB and 10, and Pro 300 GB and 40. Only Pro lists CPU and memory: 2 vCPU and 4 GB RAM. Bandwidth is "unmetered", and databases and email addresses are "unlimited"; the Web Hosting terms say use must be reasonable as InMotion decides, without a number. VPS plans list vCPU, RAM, storage and bandwidth, from 4 vCPU, 8 GB RAM and 160 GB NVMe.

In cPanel you can generate and download a full account backup as a .tar.gz file, and database backups as .sql.gz files. To move a domain away, you ask support by chat or ticket for the EPP code and check its lock status, with the usual 60-day wait after registration or an ownership change. We didn't see a fee for moving a domain away. Content is deleted once a cancelled plan's term ends, so the help article asks you to download files, email and databases first.