HostPapa

Plan cards show the intro price with "renews at regular rate" and a link, but not the renewal amount. A separate renewal pricing page lists every rate in US dollars, excluding taxes. Essentials is $2.95/mo on a 3-year term paid upfront, and renews at $8.99/mo on a 3-year term or $12.99/mo billed monthly. The plan page says the promotional price is for new customers' first term only. We didn't see a tax note on the plan cards themselves.

The footer and terms name HostPapa, Inc., and the terms are governed by the laws of Ontario, Canada. The privacy policy gives an address at 5063 North Service Road, Suite 102, Burlington, Ontario. A help article says Jamie Opalchuk founded HostPapa in Burlington in 2006. The contact page lists mailing addresses in Canada, the US, the UK, Germany and Australia, without saying which is the head office. We didn't see a company registration number on the pages we read.

A public status page, linked from the Customer Care Center, tracks 18 components, from shared, WordPress, VPS and dedicated hosting to email, the dashboard and the phone, chat and ticket systems. All were operational when we looked. It lists recent incidents with updates, such as payment gateway issues fixed on 18 Oct 2026 and emergency maintenance on named servers and data centres. The terms promise reasonable efforts to keep hosting available 99.9% of the time each month, excluding scheduled maintenance. We didn't see service credits for downtime in the terms.

Phone, live chat and email support are listed as available 24/7, and tickets are opened from the dashboard. The US toll-free number is 1-888-959-PAPA (7272), and the contact page lists numbers for 16 countries. A help article from 2022 says tickets are typically answered within a few hours. The web hosting page states an average response time under 5 minutes, without naming the channel. The service guarantee page mentions phone and chat support in multiple languages, without listing them.

Web hosting, VPS, WordPress and reseller plans get a full refund of first-term fees if you cancel within 30 days of the first purchase. Domains, SSL certificates, migration and managed services are among the exclusions, and a free domain's current rate is taken off the refund. You cancel with the form in the dashboard, and billing confirms within 3 to 5 business days; refunds are paid within 90 days. Plans renew automatically at then-current rates, and the refund policy promises at least 15 days' notice, while the terms ask for written notice 30 days before the term ends. The refund policy says renewals count as new transactions, with 30 days to cancel for terms of a year or longer.

Shared and Optimized WordPress plans include Automated Website Backup free for the first year, from 1 GB on Essentials to 10 GB on Elite, and some sizes only come with certain terms. The backup page says it runs every 24 hours, keeps seven restore points, and lets you restore or download a ZIP of your site yourself; it renews from $47.99 a year. Without it, the page says shared hosting only has server-level backups for hardware recovery. We didn't see whether a restore costs extra, and a 2021 help article says restoring a full cPanel backup needs a support ticket. VPS plans don't list backups, and Managed VPS offers Acronis daily backups as an add-on.

Shared plans include a standard SSL certificate, and a 2021 help article says customers get free Let's Encrypt certificates that renew every 90 days. Premium and Elite include a premium single or wildcard SSL. Malware protection uses Imunify360, basic on Essentials and advanced on Growth and up, free for the full term. Two-factor login is described for webmail and WordPress, but we didn't see it for the HostPapa Dashboard account. The login article mentions signing in with Facebook, Twitter or Google instead of a password.

The data centre page names five locations: Toronto, Los Angeles, Buffalo, Miami and Amsterdam. It says you can choose a location that fits your regulatory needs, and the VPS page says you pick one at checkout, but we didn't see how this works for shared plans. The Managed VPS page mentions data centres in Asia, which the data centre page doesn't list. The privacy policy names HostPapa as a controller under GDPR, says data is mainly kept in Canada, and gives a DPO email address. We didn't see a data processing agreement for customers on the pages we read.

The web hosting page and a resource chart updated in January 2026 give numbers per plan. Essentials has 25 GB NVMe storage, 1 CPU core, 1,024 MB memory, 150,000 inodes and a 500 MB database limit; Elite has 8 cores, 2,048 MB memory and 600,000 inodes. Elite lists "unmetered" storage and Premium and Elite list unlimited websites, and the usage policy says these plans have no stated limit on disk space or bandwidth. We didn't see a bandwidth figure for shared plans, and one part of the page shows Elite with 4 cores instead of 8. VPS plans list vCPU, RAM, NVMe storage and transfer: Lite has 1 vCPU, 1 GB RAM, 25 GB and 4 TB.

cPanel's Backup Wizard lets you make full or partial backups of your files and databases and download them, and Automated Website Backup offers a ZIP download. To move a domain away, you unlock it, turn off Whois privacy and send the EPP code from the dashboard; .NZ, .MX and .UK domains need a support ticket. We didn't see a fee for moving a domain away, but a free domain's current rate is taken off any refund. The refund policy says files and email may be removed as soon as a cancellation is processed, so you need to download them first.