Hosting.com

Prices on the shared plan cards load in the browser, and our reader saw none, so we couldn't check whether renewal prices sit next to intro prices. A page comparing A2 Hosting and hosting.com plans lists Starter at $3.99/mo, Pro at $6.99/mo and Max at $8.99/mo on a 1-year term, without renewal prices; a blog post updated in June 2026 gives $1.99/mo for Starter in the first year. The comparison page says the renewal price is shown before you buy, and the billing FAQ says promotional prices are for new orders only. The refund policy says fees are calculated in US dollars, and we didn't see whether tax is included.

The service terms, privacy policy and company details page name A2 Hosting, LLC, a Delaware company trading as hosting.com, at 1201 North Market Street, Suite 111-N73, Wilmington, Delaware. The terms are governed by Delaware law, and the privacy policy names Hosting Holding Germany BidCo GmbH in Cologne as its EU representative. The About page says A2 Hosting was founded in Ann Arbor, Michigan, in 2003, and that hosting.com brings World Host Group and A2 Hosting under one brand. We didn't see a company registration number or named leaders on the pages we read.

A public status page tracks 21 components in six groups, from cPanel and VPS hosting to email, DNS and the support channels. All were operational when we looked, and it lists past incidents with timed updates, such as a performance issue on 16 Oct 2026 that was resolved in 18 minutes. The Server Maintenance Policy targets 99.9% uptime and gives a credit of 5% of the monthly fee per full hour of unscheduled downtime, capped at one month's fee, if you open a ticket. The plan comparison page lists a 99.95% uptime commitment for shared plans.

Support is available 24/7/365 by live chat, phone (+1 734 222 4678) and tickets, and the support policy says none of these cost extra. The homepage gives an average chat response time of under one minute for Q3 2026. An AI assistant, Orbi, is on every plan and connects you to the in-house team when you need a person. The support policy itself states no response targets, and one section says tickets may wait until business hours resume.

The money-back page gives new customers 30 days on shared, WordPress, email and reseller hosting, and excludes domains, VPS plans, dedicated servers, SSL certificates and third-party products. The plan comparison page instead lists a 7-day money-back guarantee for its own-server and bare metal plans. Plans renew automatically; the terms ask you to cancel through the online form in the customer panel at least one day before renewal, while the termination clause asks for 15 days' notice. The billing FAQ says services already provided and renewals aren't refunded after the guarantee. The money-back page's own description mentions a prorated refund for 90 days, which we didn't see in the page text.

The plan comparison page lists daily backups kept for 30 days on all shared plans, with self-serve restore and backup download included. In the Hosting Panel you restore website files, email or databases yourself from the Backups tab, and cPanel accounts with JetBackup can download backups to a computer. We didn't see a fee for restores. The service terms cap complimentary cPanel backups at 50 GB in total and say keeping your own backups is your responsibility. On unmanaged VPS plans, the VPS page says backups are up to you.

Every plan includes a free SSL certificate, a ModSecurity firewall and Monarx malware detection and removal, per the plan comparison page, and Max adds a premium SSL certificate. Two-factor login for the Hosting Panel works with an authenticator app; the help article doesn't mention recovery codes or another method. Managed WordPress adds a WordPress firewall and continuous malware monitoring and cleanup.

The plan comparison page names six data centre locations for shared and own-server plans: USA, Singapore, London, Sydney, Mumbai and Frankfurt. A help article names Arizona, Michigan, Amsterdam and Singapore instead and says you pick a data centre at sign-up, while the Managed WordPress FAQ lists ten locations, including Canada, Mexico and the UAE. The refund policy lists a $25 fee to move to another data centre. A GDPR help article says a data processing agreement is available if you open a support ticket. The privacy policy names an EU representative in Cologne and relies on standard contractual clauses and the EU-US Data Privacy Framework.

The plan comparison page gives numbers for each shared plan. Starter has 2 virtual CPU cores, 2 GB RAM, 15 GB NVMe storage, 5 websites, 200,000 inodes and 50,000 monthly page views; Max has 4 cores, 8 GB RAM, 100 GB and 50 websites. Bandwidth is "Unlimited", and the terms define unlimited by comparison with similar customers. The terms also cap shared hosting at 600,000 inodes and 35 concurrent connections, while the comparison page lists 1 million inodes for Max. VPS plans list cores, RAM and NVMe storage, from 2 cores, 4 GB and 80 GB on the smallest unmanaged plan.

The plan comparison page lists backup download and upload on all shared plans, and the Hosting Panel lets you download files and open phpMyAdmin for databases. On cPanel accounts, JetBackup lets you download backups to your computer. To move a domain away, you unlock it in the panel and request an EPP code, which is sent to the registrant email; UK domains use an IPS tag change. We didn't see a fee for moving a domain away, and the terms say data in accounts that aren't renewed is removed from the servers.