HostArmada

Each shared and WordPress plan card shows a "Regular Price" under the intro price, and a note says discounts apply to the first billing term and renewals use the regular price. Start Dock is $2.15/mo on the "Pay every 12 months" cards and renews at $11.95/mo. Monthly, 2-year and 3-year terms are listed, but their prices load only with JavaScript, so we couldn't read them. The plan pages show prices with a "$" sign without naming the currency, and we didn't see whether tax is included on the pages we read. VPS, Cloud and Dedicated CPU plans also show regular prices next to the intro price.

The terms say the agreement is between you and HostArmada INC. The privacy policy gives its address as 501 Silverside Rd, Wilmington, DE 19809, United States. The About page names five team leads but no founders, founding year or head office. We didn't see a company registration number on the pages we read, and the terms don't name a governing law.

We didn't see a public status page or a list of past incidents on the pages we read, and the help center's "Website Down" section doesn't link to one. The Service Level Agreement promises 99.9% website uptime and 100% network availability, excluding maintenance announced at least 2 days ahead. Credits are 10% of the monthly fee per hour of downtime, up to 100%, and can only be used for renewals, upgrades or new purchases. Downtime is measured from HostArmada's own records.

Support is offered by ticket, live chat and phone, and the contact page lists departments as available 24/7/365. It states response times: 10 minutes for tickets, instant for chat and phone, and 1 hour for email. The technical support page calls tickets the main channel and says phone support is on duty Monday to Friday, US business hours, which reads differently from the contact page. Support covers non-development website issues, domains, email, SSH, SSL and cPanel. We didn't see which languages support is offered in.

Shared and reseller hosting get a full refund if you cancel within 45 days, and VPS and Dedicated Servers within 7 days. Renewals, add-ons and shared plans paid monthly are excluded, and the cost of a free domain is kept. Plans renew automatically: the invoice comes 14 days ahead and the saved card is charged 7 days ahead. You cancel in the Client Dashboard or by ticket before the renewal date; after that date no refund is given, and a late cancellation in the last 7 days may get a refund minus one month at the regular price. The policy, last modified on 21 Jun 2023, doesn't mention WordPress hosting or Cloud Servers by name.

Shared and WordPress plans get one backup a day, kept for 7 days on Start Dock, 14 on Web Warp and 21 on Speed Reaper. You can restore files, databases and email yourself in the JetBackup section of cPanel. We didn't see whether a restore by support costs extra. The Service Level Agreement describes shared backups as "best effort" with at least one full copy, and says you should keep your own copies. Self-managed VPS includes one automated backup a month, and Cloud and Dedicated CPU servers get weekly cPanel backups by default.

Every shared and WordPress plan lists free SSL for all websites, malware scanning and removal, and a web application firewall with Imunify360. Two-factor login for the Client Area works with an authenticator app such as Google or Microsoft Authenticator, and gives you a backup code. The WordPress comparison table's malware row showed no values in what we read, while the plan cards list it.

The data centre page lists San Francisco, Dallas (twice), Newark, Montreal, London, Frankfurt, Mumbai, Singapore and Sydney, with the products each one offers. The same page also says "23 Datacenters in 5 Continents" and "9 Global Datacenter Locations". The privacy policy says you choose the data centre when you buy a plan. It includes the Data Processing Agreement terms, with the EU Standard Contractual Clauses and annexes, and says the sub-processor list is provided on request.

Each shared plan lists CPU cores, RAM and NVMe storage: Start Dock has 2 cores, 2 GB RAM and 15 GB. Bandwidth has no hard cap, with "acceptable usage" of 30, 60 and 90 GB. Web Warp and Speed Reaper list unlimited websites, and all plans list unlimited email accounts, databases and FTP accounts. The resource usage terms cap each database at 1000 MB and each mailbox at 3000 MB, but we didn't see a limit for websites or an inode count. VPS and Cloud plans list cores, RAM, storage and bandwidth as numbers.

You can make a full account backup in cPanel and download it, or zip your files in File Manager and export databases in phpMyAdmin. To move a domain away, you turn off the registrar lock and domain privacy, and request the EPP code in the Client Dashboard. We didn't see a fee for moving a domain away, but deleting a domain early may cost a fee. After cancelling, shared hosting data is kept for no more than 5 days and VPS data for 24 hours, so you need to download it first.