HOSTAFRICA

WordPress plan cards show the renewal price next to the intro price: WP Starter is $5.27/mo, pre-paid for one year, and renews at $7.03/mo. Linux VPS plans show 50% off the first month, then the full price, such as C1 at $4.18 then $8.36/mo, with the offer valid until 31 Dec 2026. Shared web hosting shows one price per plan, from $6.15/mo, with monthly to annual billing, and we couldn't tell which term that price assumes or whether it changes at renewal. The plan pages don't mention tax; the terms say fees include VAT unless stated otherwise.

The terms name Host Africa (Pty) Ltd, trading as HostAfrica, a private company under South African law with registration number 2008/019975/07. Its registered address is 12 Helena Ave, Helena Heights, Somerset West, Cape Town, 7130, and South African law governs the agreement. The About page says the company was founded in Cape Town in 2008 as Cloud to Machine and renamed Host Africa (Pty) Ltd in 2017. The contact page lists offices in Ghana, Nigeria, Kenya, South Africa and Tanzania.

The site links to a Network Status page in the client panel, but it didn't load when we tried it, so we didn't see past incidents. The terms set a target of 99.9% uptime a year and 99% a month, on a best-effort basis. If the target is missed, liability is capped at three months of the base hosting fee, and we didn't see service credits described. The web hosting page claims 99.9% uptime in one place and shows "100% UPTIME" in another.

Support is offered by live chat, support tickets for sales, support, billing and abuse, and phone numbers in Kenya and South Africa. The contact page says live chat is available 24/7, 365 days a year, with answers "in just minutes". A help article says HOSTAFRICA will endeavour to reply to and resolve tickets within 24 hours. The web hosting FAQ gives support hours as 7:00 to 23:00 every day, which reads differently from the 24/7 claim.

Hosting fees are refundable if you ask within 30 days of your first order and had no HOSTAFRICA services in the previous 12 months. Domains, SSL, software licences and once-off fees are excluded, and the price of a free domain is taken off the refund. Cloud servers, VPS and dedicated servers are refunded only if cancelled within 3 days, and quarterly to annual plans get no pro-rata refund after the first 30 days. Quarterly, bi-annual and annual plans renew automatically, and the terms ask for one calendar month's written notice to cancel. A help article shows you request cancellation in the client panel, either immediately or at the end of the billing period.

Shared web hosting includes daily backups and JetBackup, and the FAQ says backups are kept for up to 9 days and can be restored from the hosting control panel. WordPress plan tables list "5 daily backups". Linux VPS plans don't include backups; backup plans cost $0.03/mo per GB, and snapshots are offered. The terms say HOSTAFRICA isn't responsible for backing up shared hosting and ask you to keep your own copies. Restoring a terminated account costs $10.59, per the additional pricing page.

Every shared hosting plan includes free Let's Encrypt SSL. Two-factor login for the client area works with an authenticator app or with codes sent by email, and the app method gives you a backup code to keep. Shared plans list cPGuard anti-malware, ModSecurity, CageFS isolation and a firewall. The WordPress page mentions malware protection only in general terms.

The Linux VPS page names four countries, South Africa, Kenya, Nigeria and Ghana, and lets you choose your server location, without naming cities. The shared hosting page describes a Tier 3, ISO 27001 "African data centre" without naming the country. The privacy policy, last updated 27 Jul 2026, follows South Africa's POPIA and the GDPR where applicable, and says data may be processed outside South Africa. We didn't see a data processing agreement on the pages we read.

Shared and WordPress plans list storage, websites, memory and a "CPU speed" number without a unit. Shared Starter has 20 GB SSD, 2 websites, 1024 MB memory and 20 entry processes. Bandwidth is unlimited, and the page says traffic may be throttled above 500 GB a month. Inodes are unlimited on every shared plan, and Power and Business list unlimited email accounts and databases, without a stated limit. VPS plans list vCPU, RAM and storage, from C1 with 1 vCPU, 1 GB RAM and 20 GB.

Help articles show how to create a full DirectAdmin account backup and download it from the File Manager, and how to download a database as an SQL or GZ file. To move a domain away, you unlock it and request the EPP code under Domains in the client panel. We didn't see a fee for moving a domain away, and the additional pricing page lists none. The terms say data is deleted right after termination with no backups kept, so you need to copy it first. A VPS disk image download costs $13.58.