Gandi

Web hosting plans show one "From" price each, in euros for France and excluding VAT: Essential €2.00/mo, Starter €3.99/mo, Advanced €4.99/mo, Pro €5.99/mo and Business €7.99/mo. Essential is reserved for new hosting customers, and the footnote says prices are for a one-year subscription and renew "at the standard rate in effect on the renewal date", without showing that rate. The cheap hosting page offers new customers 50% off their first year on a yearly subscription, so we couldn't tell which listed prices are intro prices. A help article says web hosting is billed monthly, with yearly "coming soon", which reads differently from the plan page. Domain prices do show both, such as .com at €11.00 to register and €31.98 to renew.

The website terms name GANDI SAS, a simplified joint stock company with €630,000 capital, at 63-65 boulevard Massena, 75013 Paris, France. It is registered as 423 093 459 RCS Paris, with VAT number FR81423093459. The About page says Gandi was registered in 1999 and launched in March 2000, while the homepage says it was founded in December 2000. The About page lists offices in Paris, Luxembourg, San Francisco and Taipei, and says Gandi and Total Webhosting Solutions created Your.Online in 2023. For sites on Luxembourg servers, a help article names Gandi International in Bartringen as the host.

A public status page tracks domains, email, the Gandi portal and hosting, including Simple Hosting in four data centres: FR-SD3, FR-SD5, FR-SD6 and LU-BI1. On 21 Oct 2026 it showed "All Systems Operational", with 90-day uptime bars and past entries listed by day, mostly registry maintenance. The history feed lists an incident on 6 Oct 2026, delays on PaaS and Cloud operations at FR-SD3 from 10:47 to 11:09 UTC, and older incident pages keep timed updates, such as an SSL incident on 14 May 2020. The history and uptime pages themselves didn't show entries for our reader. We didn't see an uptime promise or SLA for web hosting.

Every web hosting plan lists technical support by email and chat, and the homepage says support is handled in-house, 24/7, in five languages. The hosting page says chat is "Available 24/6" in English, French, Spanish, Chinese and Japanese, and describes email support as 24/7. The help center has a ticket form, and paid phone support is sold to companies for domain name questions. We didn't see stated response times on the pages we read, and our reader couldn't open the contact page.

You can turn on automatic renewal at checkout or later, and renewals are paid from your Gandi prepaid account first, then a saved card; a monthly plan needs a card on file. You delete a hosting from its Overview tab, and it stays available until the end of the current subscription. Refunds go to your prepaid account, and the migration tutorial says deleting an old hosting after a move gives a pro-rated credit there. A .fr domain promotion tied to 12-month hosting says there are no refunds for early termination. We didn't see a money-back period or withdrawal rules for web hosting, and our reader couldn't open the PDF contracts.

Web hosting includes free automatic snapshots of your website files: two daily ones kept for 24 and 48 hours, and two weekly ones kept for 7 and 14 days. You restore them yourself by copying files from the snapshot folder over SFTP, and we didn't see a fee. Snapshots don't include databases and sit on the same disk as your site, and the docs say they don't replace a real backup. The Trust Center says Gandi's own backups cover only DNS and its own systems, and that customers back up their hosting data themselves.

Every plan includes free SSL certificates that renew automatically. The Gandi account supports two-factor login with an authenticator app, recovery codes and USB security keys, and you choose to turn it on. The Trust Center says Gandi is certified by BSI against ISO 27001 and ISO 22301, runs annual penetration tests and uses endpoint detection on its own servers. We didn't see malware scanning or a firewall for customer websites on the pages we read.

The Trust Center names two data centres: Equinix PA3 in Saint-Denis, France, and LuxConnect DC2 in Bissen, Luxembourg; the status page lists hosting in FR-SD3, FR-SD5, FR-SD6 and LU-BI1. You choose a location when you set up a new web hosting, and a tutorial explains moving a site to another data centre. GandiCloud VPS runs only in FR-SD6 for now. The contracts page lists a Data Processing Agreement (version 2023.0), and the Trust Center names third parties such as Brevo, Vadesecure and Zendesk. The privacy policy allows transfers outside the EU, such as for 24-hour support, under standard contractual clauses.

Each plan lists CPU, memory and storage as numbers: Starter has 1 CPU, 512 MB and 20 GB, and Business up to 4 CPU, 4 GB and 200 GB, expandable to 1 TB at €0.18/GB a month. Plans also give approximate monthly visits, from about 300,000 to about 5,000,000, and a number of websites. Bandwidth is "unlimited" and databases have "unlimited size", without a stated limit. The WordPress page adds PHP workers per plan, from 2 on Starter to 32 on Business.

A tutorial shows how to download your site files over SFTP and export databases through phpMyAdmin, or use a WordPress backup plugin, and says the copies let you move to another server. To move a domain away, you copy the authorization code from the domain's Outgoing transfer tab and turn off the transfer lock; .uk domains use an IPS tag instead. Domains generally can't move within 60 days of registration or a previous transfer, and we didn't see a fee for moving a domain away. Gandi Mail on the domain stops right after the transfer, and its data is deleted seven days later. A free domain that came with hosting stays yours if you kept the subscription at least two months.