Flywheel

Flywheel shows one price per plan, with no separate intro or renewal price. Starter is $25/mo, "Billed at $300/year", and each card says the yearly price includes 2 months free; we didn't see the monthly-billing price in the page text we read. The pricing page says prices are in US dollars and "may vary depending on server location". A help article from 2022 says sales tax is added to the bill total for customers in some US states, and we didn't see a note on VAT. The homepage header says plans start at $25/month, but its FAQ says $13 and the freelancers page says $15. Flywheel's terms link opens WP Engine's terms, which say renewals are at then-current rates, with notice of any increase.

The terms link on Flywheel's legal page opens WP Engine's terms, where you sign with WPEngine, Inc., a Delaware corporation at 504 Lavaca St., Ste. 1000, Austin, Texas, under Texas law. The footers of the Flywheel pages we read show "© 2013–2026 WPEngine, Inc.", and a help article says WP Engine announced its acquisition of Flywheel in June 2019; Flywheel's About link opens WP Engine's About page, which also mentions the 2019 acquisition. Flywheel news posts say it was founded in 2012 by Dusty Davidson, Tony Noecker and Rick Knudtson, with headquarters in Omaha, Nebraska. We didn't see a company registration number on the pages we read.

A public status page at status.getflywheel.com lists incidents with timed updates, and older entries continue on further pages. On 21 Oct 2026 it said everything was running smoothly, and showed a resolved 20 Oct 2026 incident for sites in the Google Cloud europe-west2 region. Earlier entries include connectivity issues for a subset of sites on 18 Aug 2026 and planned maintenance on 14 Jun 2026. You can follow updates by RSS or on X as @FlywheelStatus. We didn't see uptime percentages, and the terms point to a separate SLA page that we didn't read.

Support is by live chat 24 hours a day, seven days a week, 365 days a year, from staff Flywheel calls Happiness Engineers. You start a chat or answer a ticket from the dashboard, and chats can be escalated into tickets for specialist staff. The phone number on the site sits in the demo menu, not as a support line. The support page says 90% of support interactions are solved within a single chat session, but we didn't see a stated response time or supported languages.

The pricing page offers a 60-day money-back guarantee for new "Tiny and Startup" plans, names that don't appear in the current plan table, and for Freelance plans without custom onboarding. Agency and Custom plans, upgrades and renewals are excluded. You cancel in the dashboard under Billing with "Request Cancellation", and the billing team confirms by email. The WP Engine terms that Flywheel links to say plans renew automatically unless you give notice at least 30 days before the term ends, and that fees are not refundable except as stated there. The terms don't mention Flywheel by name.

Flywheel backs up every site each night and keeps backups for 30 days, on servers separate from the live site. The pricing page lists nightly backups stored for 30 days among the platform features, without tying them to a plan. You can make a manual backup at any time and restore any backup yourself from the Backups tab; we didn't see a fee for restoring. A downloaded backup is emailed to you and holds the wp-content folder and the database, but not WordPress core files. The help article suggests allowing 10 to 15 minutes per GB for large sites.

Free SSL certificates come from Let's Encrypt and Flywheel renews them automatically, though wildcard certificates aren't offered. Two-factor login is available for all Flywheel accounts with an authenticator app such as Google Authenticator, Authy or Duo, plus recovery codes. The homepage describes server-level malware scanning and blocking of hacking attempts. If a site is hacked, Flywheel cleans up the malware for free, and it emails free plugin security alerts when a plugin puts a site at risk.

The global availability page names five locations: Iowa, Montreal, London, Belgium and Sydney, and says you choose where to host your sites. When you create a site on a new plan, you pick its data centre. The Why Flywheel page mentions "a choice of 7 server locations", which doesn't match the five named. Flywheel's GDPR article links to WP Engine's Data Privacy Addendum, which covers the GDPR and UK GDPR, includes the EU standard contractual clauses and forms part of the agreement.

Plan cards list sites, monthly visits, storage and bandwidth as numbers. Starter has 1 site, 25,000 visits, 10 GB of storage and 50 GB of bandwidth. We didn't see CPU or memory per plan; the Why Flywheel page says all customers are on VPS servers rather than shared hosting. Extra storage costs $1 per GB, but the pricing page gives $1 per 1,000 extra visits while the overage help article gives $2. The help article says heavy bandwidth use may be charged, without a rate.

You can download any backup from the dashboard, with the wp-content folder and database, and copy files over SFTP or SSH, which includes rsync, zip and MySQL tools. The Flywheel Database Manager, opened from the site's Advanced tab, can export the whole database as SQL; there is no phpMyAdmin. We didn't see a fee for cancelling or leaving. Once a cancellation goes through, you lose access to the sites and their backups, so you need your own copy first. The domain guides cover pointing a domain from your own registrar to Flywheel; we didn't see domain registration, so there is no domain to transfer out.