Fasthosts

Every web hosting plan card shows the intro price and the price after it: Start is £1/mo for 3 months, then £5.75/mo, and Grow is 99p/mo for 12 months, then £8/mo. WordPress and VPS plans show the same pattern, such as VPS 1 at £2/mo for 3 months against a listed £5/mo. The web hosting page says there's "no upfront annual payment", while the general terms (clause 3.3) set a 12-month minimum term unless the confirmation email says otherwise. The plan pages have a "Show UK VAT pricing" switch and a VAT line that swaps between "exclude" and "include VAT at 20%", so we couldn't confirm the default. The terms (clause 4.2) say payments are inclusive of applicable taxes, while the domain pages quote fees as "+ VAT".

The footer and the general terms name Fasthosts Internet Limited. The contact page gives the address as 2 Cathedral Walk, The Forum, Gloucester, GL1 1AU, and the privacy notice lists the same address for the data controller. We didn't see a company registration number or VAT number on the pages we read, and the address isn't labelled as the registered office. The about page says Fasthosts started in 1998 and was acquired by United Internet in 2006; the privacy notice also mentions IONOS Group SE.

The support page links to a public status page at fasthosts-status.co.uk, which lists components such as web hosting, WordPress hosting, email, DNS and servers, with 90-day uptime. Past incidents and maintenance are listed by date, with a feed going back to August 2026. For example, on 9 Sep 2026 a number of services had a network outage from 23:55 to 00:30, and on 22 Sep 2026 the support hotline couldn't be reached. The Web Hosting and WordPress SLA promises 99.99% monthly availability, with a credit of 5% of the monthly fee per hour of downtime, capped at the month's fee.

Phone support on 0333 0142 700 is open 24/7, and live chat runs through the control panel's Get Support page. The contact page says 24/7 support covers the whole product range, and lists a separate sales line without opening hours. The only response time we saw is a reply within 3 working days for emails to registrants@fasthosts.com, which is for people without a Fasthosts account. We didn't see response times for phone, chat or support requests.

Web hosting, WordPress, website builder and email plans have a 30-day money-back guarantee, once per customer, for the initial purchase only. Refunds are minus the list price of any domain, and VPS, dedicated servers and domains are excluded. The general terms say services renew automatically for the same term, that fees are otherwise non-refundable (clause 5.1), and that you must give notice at least 30 days before the renewal date (clause 6.1). Cancelling isn't accepted until Fasthosts confirms it in writing. We didn't see how to give notice: the guarantee terms say to contact the cancellation team, without a contact method.

The Hosting for WordPress page lists automated backups and says you can "restore and recover all of your database and webspace data", but doesn't give frequency, retention or how a restore works. We didn't see backups on the web hosting plan list. Cyber Protect is a separate paid backup product, with schedules from monthly to every 10 minutes and self-service restores, and it's an optional add-on for VPS and dedicated servers. The general terms (clauses 9.2 and 9.5) say you're responsible for keeping your own backups, and access to Fasthosts' backups is at its discretion.

Site Scan checks web pages for malware on every web hosting and WordPress plan, and a Malware Removal Tool is a paid add-on. WordPress plans include free lifetime SSL and WP Scan vulnerability checks, with DDoS protection on Business and Pro. On web hosting, Grow includes two free 1-year SSL certificates and Scale and Pro include lifetime certificates, but we didn't see free SSL on Start. We didn't see two-factor login for the account on the pages we read.

The data centres page names two UK sites: Worcester, which is Tier IV certified, and London. VPS and dedicated servers can be deployed in the UK, Germany, Spain or the United States, and the Cloud VPS page says you choose where your data lives. Web hosting and WordPress pages mention UK data centres, but not which one or whether you can choose. The general terms (clause 9.7) include a data processing agreement by reference, but we didn't see its text, the processing countries or a sub-processor list.

Web hosting plans list websites, SSD storage and databases as numbers: Start has 1 site, 100GB and 15 databases of 1GB, and Pro has up to 100 sites and 500GB. We didn't see CPU or memory for web hosting or WordPress plans. Bandwidth is "unlimited" on every plan, and the Acceptable Use Policy (clause 1.3) only asks you not to use "an unreasonable excess", without a number. VPS plans list vCPU, RAM and NVMe storage, from 1 vCPU, 2GB and 60GB on VPS 1.

The domain transfer page says domain transfers "to and from Fasthosts" are free and that "there are no penalties for leaving". We didn't see the steps for moving a domain away, such as getting an auth code or changing a .uk IPS tag. We also didn't see how to download your website files and databases. The general terms say your data is your property, but don't say what happens to it after cancelling. A £20 + VAT domain release fee applies only when a domain registered through a reseller is moved into your own account.