Digital Pacific

Plan pages show one price per plan for each billing term, with no intro discount or renewal price. Business Basic is $22.55/mo month to month, $18.94/mo on 1 year, $16.91/mo on 2 years and $14.66/mo on 3 years ($527.59 in total); the "as low as" prices on the overview use the 3-year price. The pages don't say whether a prepaid term renews at the same price, and the terms don't cover renewal pricing. The hosting FAQ gives different starting prices ($9.90/mo for Personal, $17.90/mo for Business) than the plan cards. The plan pages don't mention GST; the site migration page gives one fee as "$99 AUD (including GST)".

The terms of service and privacy policy name Digital Pacific Pty Ltd, and the terms are governed by New South Wales law. The contact page gives a street address of Level 11, 60 Pitt Street, Sydney NSW 2000, while the privacy policy gives Level 11, 201 Elizabeth Street, Sydney. We didn't see an ABN or ACN on the pages we read. The header says "A Web.com Partner" and the footer's privacy, terms of use and abuse links go to Newfold Digital, but we didn't see a page that states the ownership. The About page says the company has been trusted by Australians "for nearly 20 years", without a founding year.

A public status page at dpstatus.com, linked from the Support Centre, tracks 13 components including shared, reseller, VPS and dedicated hosting, the network, DNS and phone and ticket support. It said "All Systems Operational" when we looked. Its history lists 25 notices from 18 Mar 2026 to 13 Oct 2026, such as an email sending and receiving disruption on 13 Oct 2026, resolved the same day, and a shared Linux hosting advisory on 29 Jul 2026. The SLA promises 99.9% uptime for shared and reseller hosting and 99.99% for VPS, dedicated and cloud, with account credits up to 100% of the monthly fee that you claim within 30 days.

You can reach support by phone on 1300 694 678 or local numbers in nine cities, by support ticket in the Client Area, and by email; a "Start Live Chat" button is shown, without stated hours. The header gives phone hours of Mon–Fri, 7am–11pm (Sydney), and the contact page also lists Monday to Friday, 9am to 5pm, without saying which channel that is for. Other parts of the same pages say "Call Us 24/7" and "24x7 Tech Support". We didn't see stated response times; the pages say "Fast Response Times" without a number.

Shared and reseller hosting have a 30-day money-back guarantee, and VPS, dedicated and cloud hosting have 10 days, counted from when the service becomes active. It doesn't cover SSL certificates, domain registrations, transfers or renewals, setup fees or add-ons, or customers who had a refund before. You ask the billing team for the refund, and after the guarantee period hosting is non-refundable. Services renew automatically on each anniversary until you cancel in the Client Area, where you choose to cancel now or at the end of the billing period, with no cancellation fee. The terms ask for cancellation requests at least 2 business days before the next due date.

Web and reseller hosting include R1Soft backups, which the help article says are taken every 8 hours and kept for a week; the backups page says plans keep at least 7 days of restore points. You restore files, databases and email yourself for free in cPanel's Rapid Restore section, and having Digital Pacific restore for you costs $40. We didn't see whether you can download a backup directly. Plan tables list "30 Days" in a row we couldn't label clearly, and the terms say the customer is solely responsible for backing up their content. VPS backups are a separate Server Backups product, which we didn't read.

Hosting plans include free Let's Encrypt SSL certificates, and a help article shows how to turn on AutoSSL in cPanel and Plesk. The Client Area supports two-factor login with an authenticator app, and gives a one-time backup code for when you lose your device. Business and WordPress Hosting list Imunify360, and the WordPress page mentions malware detection, but neither says which plans include it. The plans also list DDoS protection.

The data centres page says primary services are in Equinix SYD5 in Sydney, with redundant infrastructure in Melbourne, and DNS servers in Sydney, Melbourne, San Jose and Amsterdam. Plan pages say hosting is in Sydney at the APDC data centre, so the facility name differs between pages. We didn't see whether you can choose a location. The Digital Pacific privacy policy follows the Australian Privacy Principles and doesn't mention GDPR. The footer's privacy link goes to Newfold Digital's privacy notice, which links a data processing addendum for customers but doesn't name Digital Pacific.

WordPress Hosting lists numbers per plan: Basic has 1 website, 1GB RAM, 200% CPU and 10GB storage, and Pro has 3 websites, 6GB RAM, 600% CPU and 75GB storage. Business Hosting lists 2 GB to 3 GB RAM, 200% to 300% CPU and 25GB to 200GB storage. Traffic is "Unlimited" on all WordPress plans and on Business Standard and up, and some Business values such as email accounts show "Unlimited", with no limit given on the pages we read. Linux VPS plans list vCPU, RAM, NVMe storage and data transfer, from 1 vCPU, 2GB and 50GB with 1TB.

To move a domain away, you get the EPP code yourself in the Client Area under Manage Domain, and give it to your new provider. We didn't see a fee for transferring a domain out or for cancelling. We didn't see a help article on downloading a full copy of your site or databases; the backups pages only describe restoring through R1Soft. The terms say data is removed when you cancel, with no guarantee it can be retrieved, and the cancellation article asks you to back up your cPanel account first.