Dewaweb

Cloud hosting plan cards show a monthly price with a yearly total. Scout (Rp35,000/mo, Rp420,000 a year) and Hunter (Rp70,000/mo) are labelled "Harga Normal" (normal price). Warrior and higher plans show 25% off next to a crossed-out price, such as Warrior at Rp105,000/mo next to Rp140,000, and a side banner ties the discount to yearly packages. We didn't see a renewal price or whether the discount covers only the first year. The plan pages don't say whether tax is included; the terms say 11% PPN applies to all services.

The terms and site footer name PT Dewaweb, with an office at AKR Tower, 16th Floor, Jl. Panjang No. 5, Jakarta 11530, and a second office in Sinarmas Land Plaza, Surabaya. Section 7 of the terms gives PT Dewaweb's tax number (NPWP) 31.783.862.1-086.000. The About page says Dewaweb started in 2014, names Edy Budiman as CEO, and lists ISO/IEC 27001 certification with BSI and registration as an electronic system operator with Kominfo. We didn't see a company registration number (such as an NIB) or a governing-law clause on the pages we read.

The footer links "Network Status" to dewaweb.com/serverstatus.php, but for our reader that page showed only a login form, with no server statuses or past incidents. The SLA promises 100% uptime for Personal and Corporate Cloud Hosting and Cloud Servers, measured by a third-party monitor every 5 minutes from several locations. Each full hour of downtime earns a credit of 5% of the monthly fee, up to 100%, if you email a claim within 7 days. Scheduled and emergency maintenance, DDoS attacks and problems caused by your own scripts are excluded.

The homepage offers "Ninja Support 24/7" by live chat and phone, and the footer lists support tickets, an email ticket form, a Jakarta phone number (+62 21 2212 4702) and mobile numbers for Jakarta and Surabaya. The homepage FAQ says replies come from the support team, not a chatbot. The About page also describes 24/7 support. We didn't see response times on the homepage, terms or SLA.

The SLA gives a 90-day money-back guarantee on Personal and Corporate Cloud Hosting if you open a ticket within 90 days of your first order; Cloud Servers are excluded, and SSL certificates have their own 30-day window. The refund leaves out PPN already paid, the domain fee if the domain was free, and transfer fees, and is paid by bank transfer to an Indonesian bank. The terms say you cancel by emailing billing, with no notice or fee, and fees already paid are not refunded; a help article updated in Jan 2025 says you request cancellation in the client area and the hosting is removed within one working day. We didn't see auto-renewal rules. Unpaid hosting is suspended 4 days after the due date, and files are deleted after 30 days.

All cloud hosting plans list "Automatic Cloud Backup (Daily & Weekly)", though the hosting FAQ also says daily and monthly. Dewaweb's JetBackup guide says JetBackup is free in cPanel, with full backups stored on a remote server and 3 daily, 2 weekly and 2 monthly points kept, plus up to 2 snapshots kept for 2 days. You can restore a full account, single files, databases, email and DNS yourself, and download files and backups. We didn't see a restore fee. Older help articles say a full cPanel backup or a database restore needs a support request, and the terms call restores best effort.

Every cloud hosting plan includes free SSL, which the page says scores A+, and premium anti-DDoS. Two-factor login for the client area works with Google Authenticator, with single-use backup codes. The hosting page lists Imunify360 as a web application firewall against SQL injection, XSS and brute-force attacks, and a help article describes CageFS and mod_security to keep accounts apart. Malware cleanup is a separate paid Dewaguard service, from Rp1,500,000 per site excluding tax.

The homepage FAQ names three data centre locations you can choose from: Jakarta, Singapore and San Jose in the United States. The hosting and Cloud VPS pages repeat Jakarta, Singapore and the US, without naming the facilities. A help article explains that Singapore servers can show a US location in IP lookups because the IP block is registered with ARIN. The privacy section of the terms follows Indonesia's Personal Data Protection Law (UU PDP), and we didn't see a data processing agreement, a sub-processor list or a mention of GDPR.

Each cloud hosting plan lists NVMe storage, CPU cores, memory and disk I/O. Scout has 0.5 core, 512 MB memory, 3 GB storage and 2 MB/s I/O, and Oracle has 12 cores, 12 GB and 225 GB. The FAQ lists email sending limits from 100 to 2,000 an hour. All plans list unlimited databases, email accounts, bandwidth and inodes, and the FAQ says disk and inodes have no limit as long as you stay within your quota, without a number. The Cloud VPS page shows Shared CPU and Dedicated CPU plans with unlimited bandwidth, but we didn't see vCPU, RAM or storage per plan.

A help article shows how to make a full backup with cPanel's Backup Wizard and download it, and the JetBackup guide lets you download files and backups. The terms say domains are transferred through the client area with the EPP code, and a help article lists the steps: unlock the domain, get the EPP code, approve by email, and wait 60 days after registering or a previous transfer. We didn't see where to find the EPP code in the client area, or any fee for moving a domain away. The cancellation article says hosting is removed within one working day of a request, so you need to download your data first.