Crazy Domains

Web Hosting plan cards show Economy at $11.22/mo, Premium at $17.03/mo and Ultimate at $25.97/mo, and the same prices appear under the 1, 2 and 3 Years tabs. Further down, the Technical Specifications section lists $3.25/mo, $6.50/mo and $10.83/mo under a 3 Years tab, and labels such as "Save ##%" and "From $x.xx" were unfilled for our reader. We didn't see a renewal price on any plan page. The general terms say charges are published on the website and that pricing is "displayed exclusive on applicable taxes and surcharges"; GST isn't named.

The footer says crazydomains.com.au is "a division of Dreamscape Networks International Pte Ltd", and the terms say the site is owned and operated by that company. The terms give an address at 3 Irving Road #09-01, Singapore 369522 for merchant facilities, and the complaints policy uses the same Tai Seng Centre address for management. The terms are governed by Singapore law. The About page says Crazy Domains was established in 2007 and is managed by Newfold Digital Inc. We didn't see a company registration number, ABN or Australian address on the pages we read.

A public status page at pulse.crazydomains.com tracks shared hosting, WordPress hosting, VPS, dedicated servers, email, domains and billing. When we looked, two issues were open and Linux Shared Hosting and Business Hosting showed degraded performance. The history page lists past issues and maintenance, such as a shared hosting network issue on 25 Sep 2026 that lasted from 8:29 to 8:43 am AEST. The uptime guarantee promises 99.9% network uptime, with a credit of 5% of the monthly fee per 30 minutes of downtime, up to one month's fee. Scheduled maintenance and DDoS attacks are excluded, and we didn't see how to claim the credit.

The contact page lists phone sales and support on 1300 210 210 from 6am to 10pm AEST, live chat that is "available 24/7", and a web form. The hosting FAQ says 24/7 support is by live chat and email, but we didn't see a support email address. We didn't see response times for support; the complaints policy says a complaint gets a response within 7 days. For VPS and dedicated servers, the server terms say self-managed plans get no technical support and managed support is billed hourly.

Web hosting has a 60-day money-back guarantee, counted from when the service is set up. You ask by email for both cancellation and a refund, and account credits can't be paid out as cash. If a Business Hosting plan came with a free domain, the refund is reduced by the regular domain price. Server products only get a refund or credit if you cancel within 72 hours. The terms say purchases include an "opt-in enrolment" in automatic renewal for the same length as the first term, and you turn it off under Setup Auto Renewal in the Account Manager at least 1 calendar day before the renewal date. Outside the money-back window, charges are non-refundable unless Crazy Domains agrees otherwise.

The Business Hosting FAQ says business plans get "7 days of free bundled backup instead of the standard 2 days". The WordPress Hosting page mentions automated weekly backups and one-click file restore, and the Web Hosting page lists on-demand backups. A help article shows how to make, download and restore a backup yourself with the cPanel Backup Wizard. We didn't see a clear backup schedule or whether a restore by Crazy Domains costs extra. The web hosting terms say you are solely responsible for keeping your own backups, and Site Backup with daily backups is sold as a separate product. We didn't see backups mentioned for VPS or dedicated servers.

Economy, Premium and Ultimate hosting include free SSL certificates. The account supports two-step verification with a code by SMS or an automated voice call; we didn't see an authenticator app or backup codes. Hosting plans list malware protection and standard DDoS protection, without further detail. SiteLock malware scans with automatic removal are sold separately as Site Protection, and only its Premium plan adds a web application firewall.

The Web Hosting page says sites run on a Linux server in an Australian data centre and lists Sydney data centres; Business and WordPress Hosting also name Sydney. The VPS page says services are provided from Australia, Europe and the USA, without naming cities or saying whether you can choose. The data centre page only says the facilities are tier-1 and located worldwide. The footer's Privacy link goes to Newfold Digital's privacy center, which doesn't name Crazy Domains, and we didn't see a GDPR data processing agreement or sub-processor list.

Web Hosting lists numbers per plan: Economy has 1 website, 10 GB NVMe storage, 5 email accounts, 5 MySQL databases, about 20,000 visits a month and 1,000,000 files. Ultimate has 10 websites, 50 GB and about 40,000 visits. We didn't see CPU or memory for shared plans. Bandwidth is "unmetered", and FTP accounts and cron jobs are listed as unlimited, with no limit stated. Linux VPS plans list cores, memory and storage, from 2 cores, 4 GB and 100 GB NVMe on Standard, but VPS prices showed as placeholders for our reader.

A help article shows how to make a full account backup with the cPanel Backup Wizard and download it from cPanel yourself. To move a domain away, you unlock it and get the EPP code from your account; a 60-day lock may apply after registration, a transfer or a change of registrant details. We didn't see a fee for transferring a domain away. The terms say Crazy Domains doesn't help export data to other applications, and that data may be deleted straight away on cancellation, so you need to download it first.