Convesio

Convesio shows one monthly price per plan, with no intro discount and no separate renewal price. Express is $50/mo, Express Level 2 $100/mo, Express Level 4 $250/mo and Ultra $600/mo, with no setup fee. The FAQ says pricing is usage based, and that during traffic surges you are billed for extra containers at an hourly rate, but we didn't see that rate on the pages we read. The terms say you are billed each month and that fees exclude tax, which is added on top.

The terms say you sign with Convesio, Inc., under Florida law, at 5660 Strand Ct #108, Naples, FL 34110, United States. The About page says the company was incorporated on 12 February 2018 and names three founders. The privacy policy names Convesio, Inc. as the company behind the website. The footer also links to Convesio Netherlands at convesio.nl, without saying which company runs it. We didn't see a company registration number on the pages we read.

The SLA promises 99.99% availability, not counting scheduled and emergency maintenance. Business and Enterprise plan customers can claim a credit of 5% of the monthly fee per full hour of extra downtime, up to 100%, by writing to support within 30 days. The pricing page also mentions a 99.999% uptime guarantee in one section and 99.99% in another. The footer's "Support Stats" link opened a page with no figures for us, and we didn't see a public status page with past incidents on the pages we read.

The support article says Slack is the fastest way to reach the team, from the support button in the dashboard, and some clients get a dedicated Slack channel. You can also use the website chat or email support@convesio.com, and the footer lists a call and text number, (844) 966-2995. Ultra plans list 24/7 priority Slack support, and Express plans list real-time chat support. We didn't see stated response times on the pages we read.

The terms say all purchases are non-refundable except as required by law, and we didn't see a money-back guarantee. Hosting renews automatically each month, and you can cancel at any time in your account portal, effective at the end of the paid term. Ultra plans come with a 7-day free trial, while the SSH feature page mentions a "30-day risk-free trial" without explaining it. The terms say price changes take effect immediately, or at renewal for fixed-term services.

The plan comparison lists hourly database backups on Express and Ultra plans, and a help article says turning on auto backups sets up a daily and a monthly backup policy. You can take manual snapshots and restore or download them yourself under Backups in the dashboard. Ultra includes 80 GB of off-site backup storage, and extra off-site backup costs $10 per 10 GB. We didn't see how long backups are kept, and the terms and recovery policy ask you to keep your own backups too.

Convesio gives free Let's Encrypt SSL certificates that you add in the site's Security tab and that renew automatically. The security page lists real-time malware scanning by Monarx, firewall rules and DDoS protection through Cloudflare, and the WooCommerce page says hacks are fixed at no charge. The security page offers two-factor authentication for clients with enhanced security needs, but we didn't see whether it covers the Convesio dashboard login.

The infrastructure page names four data-centre locations: Amsterdam and Zurich in Europe, and Los Angeles and Ashburn, Virginia in the US, run with OpenMetal and Google Cloud. We didn't see whether you can choose a location for your site. The privacy policy says a data processing agreement covers hosted customer data, and the legal page says DPAs are available on request. We didn't see the GDPR named on the pages we read.

Each plan lists dedicated CPUs, RAM, storage and bandwidth as numbers. Express has 2 dedicated CPUs, 1+ GB RAM, 25 GB storage and 100 GB bandwidth, and Ultra has 12 CPUs, 6+ GB RAM and 500 GB bandwidth. Extra storage costs $20 per 10 GB and extra bandwidth $20 per 100 GB. Every plan lists "Unlimited Visitors" without a stated limit, and the Agency section lists unlimited bandwidth next to 100 GB per site.

You can download a snapshot of your site from Backups in the dashboard, and open the database in phpMyAdmin with the login shown under Database Settings. The snapshot article doesn't say whether a snapshot includes files, the database or both. The terms say Convesio will make reasonable efforts to give access to self-service export tools for a limited period after termination, without stating how long. We didn't see an exit fee, and we didn't see domain registration, so there may be no domain to transfer out.