Contabo

Contabo shows one monthly price per plan, with no intro discount and no separate renewal price. The pricing page lists Cloud VPS 10 at €4.50/mo, Cloud VPS 20 at €7.00/mo and Cloud VPS 30 at €14.00/mo, while the homepage says VPS starts from €4.99/mo. Terms run 1, 3, 6 or 12 months, but the English EU pages don't say which term the prices assume; the US VPS page says its price is the effective monthly rate on a 12-month subscription. The product list reads "Including 0% VAT", while the terms say sales tax is added at the statutory rate. The homepage lists "No Setup Fee" for VDS and dedicated servers but says nothing about VPS setup fees, and the US, Asia and Australia add a location fee shown only in the Customer Panel.

The About page names Contabo GmbH at Aschauer Straße 32a, 81549 Munich, Germany. It gives the register entry, HRB 180722 at the Munich local court (AG München), the VAT ID DE267602842, and two authorized executives by name. The terms say you sign with Contabo GmbH in Munich, but give the address as Welfenstrasse 22 in the header and Welfenstrasse 32a in clause 1. The privacy policy names Contabo GmbH at the Aschauer Straße address as data controller.

A public status page at contabo-status.com, linked from the help centre, has sections for running, scheduled and finished items. When we looked, it showed an interruption from 15 Oct 2026 for security patching of all VPS and VDS hosts, with updates up to 20 Oct, and slower Object Storage in the APAC region since 8 Sep. We didn't see a list of past resolved incidents or uptime figures on the page. The terms promise 99.9% average yearly availability for the physical connection, and a blog post gives a detailed root cause analysis of a September 2024 outage in the Nuremberg data centre.

The support page says support is available 365 days a year from 8am to 11pm European time, in English and German, with an average response time of 2 hours. It also says waiting times are currently longer than usual because of high request volume. The help centre asks customers to use chat or the ticket form in the Customer Panel, and the support page also mentions email and phone. We didn't see a phone number or paid support plans on the pages we read.

The terms say contracts run 1, 3, 6 or 12 months and renew for the same period unless you cancel, while one help article says contracts renew monthly. Server contracts need four weeks' notice before the term ends, and the VPS page says prepaid servers need no notice; you cancel in the Customer Panel, which shows the end date first. There is no money-back guarantee: private customers can revoke within 14 days, but businesses and domains are excluded. The refund article also allows a refund within 72 hours of an automatic renewal, except for customers in Germany, and a refund of your account balance, for which an administration fee may apply.

Auto Backup makes one backup a day between 9am and 5pm CET, keeps each for 10 days on a separate Contabo storage system, and lets you restore from the Customer Panel. It covers Cloud VPS only, not Storage VPS, VDS or dedicated servers. The Auto Backup page labels Cloud VPS plans "Auto Backup Included" and "Free Auto Backup", while the help centre calls it an add-on whose price shows in the panel, so we couldn't confirm the cost. Cloud VPS plans include 1 to 3 snapshots, which are deleted after 30 days and can't be downloaded. The terms make backups your job, and we didn't see a restore fee or a way to download an Auto Backup.

Customer Panel login supports two-factor login with an authenticator app, and you get 12 one-time recovery codes. DDoS protection is switched on by default and free for all servers. Contabo no longer sells SSL certificates; the help centre recommends free Let's Encrypt certificates, which renew automatically and which you install yourself with its guides. We didn't see malware scanning on the pages we read.

The locations page lists 5 data centres in Germany, one in Portsmouth in the UK, three in the US (New York, Seattle and St. Louis), and sites in Singapore, Tokyo, Sydney and India; the About page names Nuremberg. You choose the region when you configure a server, and the US, Asia and Australia carry a location fee. You conclude a GDPR data processing agreement yourself in the DPA section of the Customer Panel. The terms say EU standard contractual clauses can be agreed for locations outside the EU.

The pricing page lists vCPUs, RAM, storage and port speed for every plan: Cloud VPS 10 has 4 vCPUs, 8 GB RAM, 75 GB NVMe or 150 GB SSD and a 200 Mbit/s port. Dedicated servers name the CPU, such as the 12-core AMD Ryzen 9 7900 with 64 GB RAM and 1 TB NVMe. Every plan on the pricing page shows "Unlimited Traffic*" with no footnote, while the VPS page says 32 TB outbound (10 TB in Australia and Japan) and the docs say a fair usage policy applies. The docs list VPS plans under other names and sizes, such as Cloud VPS 4 with 100 GB SSD.

You can copy files off a server yourself with SFTP tools such as FileZilla, and we didn't see a fee for leaving. Snapshots can't be downloaded, and we didn't see a way to download an Auto Backup. Cancelling a VPS permanently deletes its snapshots and backups, so the help centre says to back up first. For domains, the terms ask for three months' notice before expiry and say moving a domain to another provider ends the contract, but we didn't see how to get an auth code.