Cloudzy

Plan cards show a sale price next to a crossed-out list price, under a "50% off all plans, limited time" banner with no end date. The 512 MB plan is $2.48/mo, list $4.95/mo, and the 4 GB plan is $14.48/mo, list $28.95/mo. We didn't see a renewal price, or whether the discount lasts past the first term. The billing wording varies: the pricing page says monthly and annual are both 50% off "right now", its FAQ says annual means paying 12 months upfront for half the monthly rate, and the homepage switch shows −50% yearly, −40% monthly and −35% hourly. The pages we read don't mention tax.

The About and Contact pages name Cloudzy AI Information Technology L.L.C., register number 2312897, at Bin Dasmal Building 1, Office 80, Al Goze Industrial First, Dubai, United Arab Emirates. The About page says the business was founded in 2008 as RouterHosting, renamed Cloudzy in 2022, and set up the Dubai company in 2024. The terms page names the same company in its footer. We didn't see which registry issued the number, or a separate company for EU customers.

A public status page tracks locations in the US, Germany and Australia, plus the website, customer panel, webmail and API. We didn't see incidents on the page itself; its incident feed listed one past item, a service degradation in the Utah region on 23 May 2026, marked completed. The SLA promises 99.95% uptime, with credits for monthly downtime over 20 minutes and a full month's credit above 36 hours. Credits aren't automatic: you claim them by ticket at the start of the following month.

Technical support is 24/7 through a ticket in the dashboard or support@cloudzy.com, and the ticket guide says replies typically come within 24 hours. The homepage gives a median first response of 18 minutes. Billing support works Monday to Friday, 9am to 6pm EST, with same-day replies, and sales replies within one business day. The contact page also lists a UAE phone number, WhatsApp, Telegram and Discord, without hours for these.

The money-back page offers 14 days on all cloud and VPS services for new signups, requested by ticket or email with no reason needed. Refunds go back to the original payment method, usually within one business day; accounts suspended under the Acceptable Use Policy are excluded, and renewals, add-ons and domains have conditions the page doesn't list. The pricing FAQ says there is no auto-renew: you get an invoice before each renewal. The terms page is a summary that refers to "the full terms" for billing, cancellation and your data after termination, and we didn't find that document. We didn't see whether refunds are possible after 14 days.

We didn't see automatic backups on the pages we read. You take snapshots yourself from the panel, after powering off the server, and can keep several per server. The snapshot guide says each costs $0.048 per GB a month, while the pricing FAQ says snapshots are free, and we didn't see a retention period. A snapshot can be cloned to a new server with a new IP, but not restored onto an existing one, and the guide says snapshots can't be downloaded.

Mitigation of network-level DDoS attacks is included free on every server; application-level attacks need your own rate limiting or firewall. The WordPress app page mentions built-in HTTPS, while the Node.js app page leaves setting up HTTPS with Certbot to you. The account security tab described in the help center covers passwords, and we didn't see two-factor login or malware scanning on the pages we read. A Linux security guide explains setting up a firewall, SSH keys and Fail2Ban yourself.

The homepage lists 13 live locations: six in the US, four in Europe (Amsterdam, Frankfurt, London and Bern), and Dubai, Singapore and Sydney, with Tokyo coming soon. You pick a region when you order, and a server stays in its region; moving means a snapshot and a new server. The Europe page says instance data isn't copied across regions unless you do it, and offers a data processing agreement on request ("Talk to us for a DPA"). We didn't see the GDPR mentioned in the privacy policy.

The pricing page lists vCPUs, DDR5 memory, NVMe storage and monthly transfer as numbers for all 10 Regular CPU plans and 9 High Frequency plans. The 512 MB plan has 1 vCPU, 20 GB NVMe and 1 TB of transfer; the 4 GB plan has 2 vCPUs, 120 GB and 5 TB. Pages also say "No egress fees", while the bandwidth guide says traffic above the allowance costs $0.01 per GB. We didn't see "unlimited" used for resources.

We didn't see a fee for leaving, or a guide to closing an account. Snapshots can't be downloaded, and the region migration guide tells you to make your own full backup and upload it to the new server; with root SSH access you can copy files and databases off yourself. Moving regions through support "may involve additional costs". We didn't see domain registration on the pages we read, so there is no domain to transfer out.