BigScoots

BigScoots shows one price per plan, with no separate intro or renewal price. Essential 75 is $35/mo on monthly billing, or $350 a year on annual billing, which the site calls "2 months free". The pricing FAQ says prices are tax-inclusive and that BigScoots has never raised plan prices for existing clients in 14 years. The terms say clients pay sales tax or VAT that BigScoots must collect, and allow price changes with notice, generally from the next billing period. The Compare Features table lists Essential 300 at $1,150 a year, while its plan card says $1,200.

The terms name BIGSCOOTS LLC and say Florida law applies, with disputes in Florida or US federal courts. The privacy policy calls the company "BigScoots.com" and gives an address at 16192 Coastal Highway, Lewes, Delaware. The Why Us page names co-founders Scott (CEO) and Justin and says BigScoots began 14 years ago, while the homepage says "Trusted for 13 years" in one place. We didn't see a founding year or a company registration number on the pages we read.

A status page at status.bigscoots.com describes itself as service health and incident updates, with an RSS feed. When we read it, it showed only "Checking Systems..." with no components or past incidents, so we couldn't see any history. The SLA promises 99.9% availability each monthly billing period, with a credit of 5% of the monthly fee per full hour of downtime, capped at the monthly fee. You claim it by email within 30 days. The homepage and pricing pages state 99.99% uptime, which differs from the SLA.

Support is available 24/7/365 by live chat, phone (877 570 3396) and support tickets in the portal. The pricing page lists an average response time of less than 90 seconds on every plan, and the Why Us page says experts are available within about 90 seconds. Help articles also accept technical questions by email to support@bigscoots.com from your registered address. An FAQ post from 2023 says there is no phone support and replies come within 5 minutes, which reads differently from the current pages.

First-time shared and managed WordPress clients get a 45-day money-back guarantee, and first-time managed Cloud VPS and dedicated clients get 7 days. It covers only the base cost, not domains, software licences, backup services or colocation. Plans renew automatically, and the terms say to cancel in the portal, by ticket or by email at least 7 days before the next billing date; PayPal subscriptions must also be cancelled in PayPal. The help articles say a cancellation request in the billing portal takes effect immediately. After the guarantee period the terms say subscription fees are non-refundable.

Managed WordPress sites are backed up automatically once a day, around midnight CST, and backups are kept for up to 30 days off-server. You can add up to 5 manual backups and restore or download any backup yourself in the WPO Portal; we didn't see a fee for restoring. Extra backups cost $19.99/mo per site. The terms set retention targets of 14 days for shared, 30 days for managed WordPress and dedicated, and 2 days for Cloud VPS, and say backups are not guaranteed. Shared customers can download full backups from cPanel with JetBackup.

Every plan includes a free SSL certificate per site, set up automatically on managed WordPress, and shared, VPS and dedicated pages list free Let's Encrypt certificates. Two-factor login is available in the billing portal with an authenticator app, and in the WPO Portal by app, email or SMS; the help article describes it as something you switch on. cPanel accounts have Imunify360 with a real-time malware scanner, and a help article explains how to clean a hacked site yourself. For managed WordPress, we didn't see malware scanning or removal described as included; the site offers a paid Security Pro service and an optional security package with Patchstack.

A blog post from December 2025 names two data centres, in Chicago and Ashburn, Virginia, with BigScoots-owned hardware. An earlier post from 2021 names the Chicago facility as 350 E Cermak, and the enterprise page calls it Tier III+. We didn't see whether you can choose a location. The privacy policy covers GDPR rights and says BigScoots relies on standard contractual clauses for transfers. We didn't see a data processing agreement; a GDPR blog post refers to Article 28 and the old Privacy Shield framework.

Managed WordPress plans list sites, monthly visitors, storage and bandwidth as numbers: Essential 75 has 1 site, 75,000 visitors, 10 GB of storage and 150 GB of bandwidth. We didn't see CPU or memory for these plans, PHP workers are listed as "No Limit", and the Enterprise plan lists unlimited sites and bandwidth without a stated limit. Shared plans give 1 CPU and 1 GB RAM per account, but list unlimited databases and mailboxes, and unlimited domains on Turbo Diesel+. VPS plans list cores, RAM, SSD and bandwidth: VPS 1 has 2 cores, 2.5 GB RAM and 25 GB SSD. The terms say heavy overuse can lead to an upgrade, overage fees or throttling, while the homepage promises no overages or throttling.

Managed WordPress backups cover the whole site and can be downloaded from the WPO Portal, and a help article shows how to export the database as an SQL file in phpMyAdmin. Shared customers can download a full cPanel backup with JetBackup. To move a domain away, you turn off the registrar lock and privacy in the billing portal and request the EPP code; we didn't see a fee for this. The cancellation articles warn that cancelling deletes all data immediately, so you need to download your backups first, and the terms say migration help may cost extra.