BigRock

Shared, WordPress, Business and Windows plan cards show a renewal price under the intro price. Standard is ₹69/mo and renews at ₹409/mo; Ultimate is ₹249/mo and renews at ₹989/mo. We didn't see which term the intro prices need: the cards only say "/mo", and a footnote mentions 1-month purchases. The plan pages don't mention GST, and the terms say listed fees don't include sales or other taxes.

The terms say customers in India sign with Endurance International Group (India) Private Limited, and customers outside India with P.D.R Solutions (U.S.) LLC. The contact page names the same Indian company, with a grievance officer address at the NESCO Complex in Goregaon (E), Mumbai, and a communication address in Jacksonville, Florida. An older management page names Directi Web Technology Private Limited, a subsidiary of The Endurance International Group, Inc., and lists different officers from the About page. We didn't see a company registration number (CIN), or an address labelled as the registered office, on the pages we read.

BigRock runs a public status page at forums.bigrock.in that tracks 10 services, including Linux and Windows web hosting, VPS, email and the control panel. Its history lists issues and scheduled maintenance with dates, most recently maintenance on the order management system, closed on 20 Oct. One past notice describes a network issue in the "Provo DC" on 19 Aug 2025 that affected well over 100 shared Linux servers and was resolved after about an hour and a half. Hosting pages claim 99.99% uptime, and the WordPress page also says 99.9%. We didn't see an uptime guarantee or service credits in the terms.

The support page says the support team is available 24/7. The shared hosting page lists live chat as "Anytime" and phone support from 9am to 8pm, and a BigRock FAQ says the same. The support page calls tickets the best way to get help and says BigRock will respond "at the earliest"; we didn't see a stated response time. The contact page lists two support numbers, 0824-6614011 and 0824-2863606, and a toll-free sales number, 1-800-266-7625, and says .UK domain support replies within 3 business days; we didn't see a response time for hosting. We didn't see which languages support covers.

The money-back policy gives 30 days on shared, reseller, cloud and unmanaged VPS hosting, for first-time accounts only. WordPress hosting, dedicated and managed servers, renewals and separately bought add-ons are excluded, and plan pages say it doesn't apply to 1-month purchases. After that, the terms say fees are non-refundable once paid, and their refund section describes the 30 days as for shared hosting only. Services renew automatically, you switch auto-renew on or off per order in the control panel, and the terms promise 30 days' notice before a price change. You cancel in the control panel and keep access until the end of the prepaid term.

Every Linux shared plan lists "Daily Backups", but we didn't see how long they are kept or whether a restore costs extra. The terms say BigRock doesn't maintain backups of your services and that keeping backups is your job, and the WordPress FAQ says weekly backups are available but recommends the paid Xcitium add-on for automated backups. Xcitium starts at ₹119/mo with daily backups and unlimited retention. You can make a full backup yourself in cPanel. VPS plans include 10 GB of backup space, and the server terms say BigRock provides no backups for servers.

All shared plans include a free Let's Encrypt SSL certificate, and Ultimate includes a DigiCert SSL for the first year. Two-factor login for the BigRock account works with Google Authenticator, with single-use backup codes for recovery. The shared hosting page says sites are scanned daily for threats, which are then fixed. WordPress plans list free malware scanning, a web application firewall and DDoS protection.

Hosting pages let you pick India or the USA under "Where is your traffic coming from?", and the WordPress page tells visitors in the US, Canada and Latin America to choose the US data centre. We didn't see named data-centre cities, apart from a "Provo DC" in a status page notice. The data centre page only says servers are spread across data centres worldwide, and the terms say BigRock may move your account to another data centre. The terms say a Data Processing Addendum applies where you are a controller under the GDPR, but their link on endurance.com led to the newfold.com homepage. The footer's privacy link leads to a Newfold DPA from 16 June 2026 with the EU standard contractual clauses; it covers Newfold Digital and its affiliates without naming BigRock.

Shared plans list storage, websites, email accounts and traffic. Standard has 20 GB NVMe, 1 website and 200 GB transfer, and the other plans have unmetered transfer. All shared plans list unlimited databases with no number, and we didn't see CPU or memory for them. The acceptable use policy says there are no set disk or bandwidth limits, but a site shouldn't use more than 25% of server resources for longer than 90 seconds. Business hosting lists 3 to 10 vCPU and WordPress plans 1 or 2 vCPU, without memory; VPS plan specs didn't load on the pages we read.

You can generate a full website backup in cPanel, which saves to your home directory. The domain transfer code can be viewed and changed in the dashboard under Transfer Code. The domain agreement has the usual 60-day wait after registration or a transfer, and says that if you use BigRock's transfer lock service you agree to pay any fees for the transfer, without giving an amount. The terms say your content may be deleted when services end, so you need to download it first.