20i

Reseller and managed WordPress plans show a £1 first month, with the monthly price that follows right next to it: WordPress Startup is then £10/mo, Reseller 50 £39.99/mo, Reseller 500 £69.99/mo and Reseller Unlimited £99.99/mo. The plan cards say "No contract – cancel any time" and show prices per month. VPS and Managed Cloud Server plans show one monthly price each, from £9.99/mo, with no intro discount. The plan pages don't mention VAT, but the terms (clause 8.1) say website prices exclude VAT. The terms also promise at least 14 days' notice before a price increase.

The legal page and terms name 20i Ltd, registered in England and Wales with company number 09775671 and VAT number GB 221 935 815. The registered office is Hawthorn House, Southwell Road West, Rainworth, Mansfield, Nottinghamshire, NG21 0HJ (terms, clause 1.1). The contact page and the data processing agreement give the same details. The homepage names Tim and Jonathan Brealey as founding directors and says they created the industry's first reseller hosting package 25 years ago, but we didn't see a founding year for 20i itself.

The contact page and a help article point to a status page at stackstatus.com, which the help article says is a white-label page with no links to 20i. On 21 Oct 2026 it showed "All systems operational" and one past incident: FRA1 connectivity issues on 19 Oct 2026, marked fixed about an hour after the first report. We didn't see a way to browse older incidents, or any uptime figures. The terms (clause 11.1) give no uptime guarantee for hosting. The VPS SLA promises 99.99% network availability, with credits capped at 50% of the monthly fee.

Support runs 24/7/365 by ticket and live chat from the Help & Support menu in My20i. Tickets are first answered by Twentie, an automated assistant, which hands over to a person if you ask. The contact page lists a sales phone line, 0333 344 2720 in the menu and 0333 344 2733 on the page, and the terms (clause 15.1) say there's no telephone technical support. We didn't see stated response times on the pages we read.

Hosting purchases can be cancelled within 30 days for a full refund, once per customer (terms, clause 7). Domains, private SSL certificates, add-ons and VPS products are excluded. You cancel by support ticket or live chat and must confirm it; letter, email and phone cancellations don't count. Services run month to month after any minimum term, domains renew automatically, and there's no refund for cancelling part-way through a billing period. The consumer cooling-off clauses read differently from each other, with 14 days in one place and seven in another.

Timeline Backups take daily automatic snapshots of website files and databases, stored off-site, and the help articles say they're kept for 30 days. You restore a whole package, or single files and folders, yourself in My20i, and a 20i blog post says restoring has no extra charge. The same post says Timeline Backups are free on WordPress, Web and Managed hosting but charged on Reseller Hosting, from £9.99/mo for up to 50 packages; it also mentions seven days of backups on standard hosted plans, which reads differently from the help articles. Timeline Backups Pro adds daily email backups and 60 days for databases, from £4.99/mo. The terms (clause 13) say you're responsible for keeping your own backups.

Free SSL certificates are included, including Let's Encrypt wildcard certificates for sites that use 20i's nameservers. Two-factor login with an authenticator app works for My20i, StackCP and SSH; it's optional, and we didn't see recovery codes mentioned. All websites are scanned for malware every day, with free on-demand scans and email alerts. The secure hosting page also lists a web application firewall, StackProtect brute-force protection and DDoS filtering of more than 1 Tbps.

Shared and reseller hosting, VPS and autoscaling run from UK, US and Singapore data centres; a 2021 blog post names Dallas, Texas for the US, and we didn't see the UK city named. Resellers choose a data centre when they create their first package, and using a second location needs the Additional Data Centre add-on, whose price we didn't see. Managed Cloud Servers are listed in Dallas, Miami, Los Angeles, Washington D.C., Singapore, London, Frankfurt and Amsterdam. The GDPR data processing agreement is an addendum to the terms, says data is processed in the UK, EEA, US and Singapore, and lists sub-processors such as Stripe, Nominet and Xero. Plan pages also show a map of 19 places without saying which are hosting data centres.

VPS and Managed Cloud Server plans list cores, RAM, storage and bandwidth as numbers: the 1 Core VPS has 1 vCPU, 1 GB RAM and 25 GB SSD for £9.99/mo, and 20iCloud Micro adds 1 TB of bandwidth at the same price. Managed WordPress plans list websites, storage, bandwidth, MySQL storage and mailboxes, such as 1 site, 10 GB and 50 GB bandwidth on Startup, but no CPU or RAM. Reseller plans list unlimited disk space, bandwidth and email without CPU or RAM figures, and the platform page says it doesn't limit cores, memory or processes. The Acceptable Use Policy (section A) sets some shared hosting limits: 10% of platform processing capacity, 1,024 MB per MySQL database and a possible 250 GB monthly bandwidth limit for download-heavy sites, but no number for disk space. VPS bandwidth is listed as unlimited without a stated limit.

A 20i blog post and the Managed Cloud help article say you can make a manual backup in My20i and download it as a zip file, or download files over FTP; we didn't see a help article on downloading a full account or database. To move a domain away, you choose Transfer Away in My20i, unlock the domain and copy the authorisation code, and domains registered or transferred in the last 60 days can't move. We didn't see the .uk IPS tag process or any fee for leaving. The terms (clause 20) say data is deleted immediately and permanently on cancellation, and advise copying it first.